Sarah H. loved all the technology in her new GMC Terrain, but it was an OnStar Advisor’s help that stood out when things went wrong.
Here’s what Sarah H. recalls about the crash that Saturday morning as she and her son drove to his baseball game: A car, small and black waiting to turn left after she passed on a two-lane road; a truck towing a side-by-side rear-ending that small black car and launching it toward her vehicle. After that, she remembers airbags and dust everywhere.
“I remember having to kick my door open to be able to get out,” she says. She was worried about her son. She was worried about herself.
She remembers hearing a voice: “This is OnStar. We’ve detected a crash. Are you okay?”
“I have no idea,” she said.
Two months earlier, Sarah bought a 2025 GMC Terrain. “And I fell in love with it,” she says of the GMC. “It was amazing. Every time I walked outside from work, I’d get all the warm fuzzies. This is my vehicle.”
And now the vehicle she immediately fell in love with was wrecked. The OnStar Advisor, however, was calm, clear and ready to help. He asked questions she could answer but that didn’t require a lot of thought. Police, fire and rescue were called and arrived on the scene. Only after they arrived did the Advisor get off the line.
“It was quite calming having someone talking me through this,” Sarah says. “I’d never been in a major accident before. I had no idea what to do or where to go.”
“I took the Terrain for a test drive and fell in love,” Sarah says. “Large screens, all the bells and whistles that go along with a new vehicle.”
Comfort and convenience with a tap
Sarah quickly came to love all that she can do with the myGMC app. If her son forgets something in the car, she can unlock it with the app. She can open the back so he can toss in his hockey equipment. With Remote Start she can warm the vehicle up or cool it down before she gets in. She enjoyed that all summer. Cooling the vehicle might be her favorite feature, but there’s one caveat. “I haven’t had this through a full winter yet,” she says.
Her phone had been in the vehicle’s wireless charger. When she finally found it, it was doused in the coffee and water that spilled in the collision. She wonders if she would have been able to find it at all in the aftermath of the crash, or if it would have worked had she been able to find it. “I really appreciate OnStar being the calm one there,” Sarah says.
Finally, thanks to one of her son’s coaches who came upon the scene, he got to the game. His team won, and he hit his first triple.
“It was amazing to have OnStar there,” Sarah says, remembering the crash. “Somebody that's calm, knows how to deal with the situation and can ask the right questions.”
