I want my money back
Howdy, I've read into it a bunch and it seems like I'm not the only person completely disappointed by the hotspot features. I started a plan a few days ago thinking that using my hotspot on the truck might get me some reliable Internet being that I need it for work and I travel a lot. It's actually done more bad then good because I've been having to constantly stop and mess with it as only certain things work and everything else tells me I don't have any Internet connection at all! I'd like my money back or I'd like an onstar person to reach out to me and try to make it right. I'll give them the benefit of the doubt since I don't know if it's just a software thing or something I'm missing but so far this has been a total waste of money.Onstar module
On star module went out. 22000 miles. Dealer said 4 weeks due to back ordered part. Really? Can’t use my truck for 4 weeks? Do you have the link for the class action lawsuit? My limited research found this to be a huge problem. How am I going to get to work? What can Onstar do to make this right?Onstar module malfunction/ refund
I recently recieved a recall for my 2025 gmc Acadia stating the onstar module was malfunctioning. This has been an ongoing problem since august. I haven’t been able to access my benefits that entire time. I just recently got my onstar fixed and now it’s expiring. When I spoke with an agent to get my onstar fixed over the phone the gentleman told me they would give me a credit for the months I went without.Bad telematics module
Our telematics module went out on our Cadillac Optiq April 2nd after an OTA update. We went through onstar for a diagnosis, were told they could not connect, and to make a dealer appointment. The dealer had no EV service appointments available until April 27th. The dealer confirmed it was a bad telematics module and placed an order. We are stuck with no onstar, no gps, no garage opener, no wifi, no supercruise, no access to music libraries, no scheduled charging, no access through the app. This is coming up on 2 months without common vehicle features and no ETA on a fix. Very disappointing that new modules are not being directed toward current owners.2026 equinox less than 3 weeks old, no connection
I dread writing this..after being so excited to hop into an ev. Immediately I was having connection issues..small things..could not connect when requesting music and navigation on Google maps..onstsr said, have the shop have a look..shop said all good..1 week later now I gave no onstar and GPS doesn't move my location on google maps. Now all I see is telematics issues online. What is up with the hardware provider.. I have a bad taste in my mouth and hope this negative experience doesn't fester. Can there really be that many people with issues? Onstar..Chevy. make this right asap. Now is your chance..Another Bad Telematics Module
I own a 2025 Chevrolet Equinox. My OnStar was spotty but working in March and April, but now went completely out. I called OnStar and they could not connect. They said it was probably the telematics module is bad and I needed to take it to the dealer. Took it to the dealer and after two days of trying to get the OnStar to work they said the module needed to be replaced. Fine, but the module is on back order with no ETA. I’ve read online that it could be up to a year. This is our only car and I pay a lot for my subscription. I do so because OnStar is something I rely on and now you tell me I’m without it for weeks, months… who knows? Plus I’m spending $$$ for nothing until it’s fixed. Someone surely has an idea of when I can get this fixed…don’t they?onstar telematics module
I have the same problem as everyone else... Onstar Module. I have a 2022 Trail Boss I bought in October 2024. Looking at all the defective modules and time frame to get a replacement my next step is a lawyer for some type of Class action lawsuit. GM should have had a recall on the defective hardware. Since they do not I am going to help them along! Balls in your court GM!