HORRIBLE
2025 Chevy Equinox taken to two different dealerships regarding Onstar not working. After getting the run around, found out that the telematics module failed. My truck has been at the dealership since March 7, and was told last week that the part is still on back order. The dealership has no loaner vehicles so this has definitely been a horrible experience. At this point, something needs to be done! I’m tired of the excuses from all!OnStar Module Failure - software recall?
My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed. I took it into a local dealership in January due to the software recall. I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024. The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect. The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back. So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved? I am paying for something that is not functional....OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel2025 Equinox EV Gps not working
I recently bought 2025 Chevy EV Equinox and my GPS stopped working. Nothing works cannot call onstar, no connectivity cannot plan routes or find charging locations. It was hard to take it to dealership since no one wants to look at these kind of issues. Now they say that the onstar module needs to be replaced and it’s been back ordered. First time buying a GM vehicle and probably would be the last time. Dealers dont care and say it might even take longer and my lease might end before part arrives.OnStar Module failed end October - 2025 Equinox EV LT2
Title says it all. Maps/Nav/Internet/Network provided time stopped working end of October this year. Car had under 12.000 km on it when the module went. Two weeks later got it into the dealership to confirm that the module was in fact the culprit. I asked the dealership to push software updates as I hadn’t received any, and the car decided it was finished, and died (wouldn’t turn on). They got the car turned back on the next day and a bunch of safety systems started to glitch out. Side impact warnings going off to nothing, had the forward collision system slam my brakes on doing 50km/h down an empty road. I had lane assist push the car right towards the sidewalk while in the middle of my lane. The vibration warnings in the seat stopped working as well. I’ve had to shut all this stuff off. (Funny story, the side impact stuff still goes off even though it’s off) Dealer is blaming the OnStar module for all the glitches. It’s been 5 weeks since the part was ordered, every time I contact the dealer for an update, I’m told I’ll be called back, just to hear nothing. It’s been 2 months now since the failure occurred. I’ve tried to connect the car to wifi to push updates, but it just tells me that anything I connect has limited connectivity (home internet, phone hotspot etc) and any attempt to even check for updates just results in failure. Maybe I was wrong to think that brand new vehicles shouldn’t have these issues, or that it shouldn’t take months to get a part in. Maybe I’m wrong to think that the place that sold it to me should return phone calls when they say they will. The sheer amount of issues I’ve seen with the Telematics / OnStar Modules online is staggering. Sounds like to me you have a quality issue with the manufacturer of the part. There is definitely a quantity issue as well. We shouldn’t have to wait indefinitely for a part.Wifi "connected without Internet" No data plan wanted. I just want to connect to Android Auto.
I have a 2026 GMC 2500 AT4. After the trial ended for data the truck started having problems connecting to Android Auto. I have no need for a data plan so therefore I didn't sign up for any OnStar services. When I crank the truck the My GMC wifi connects but it says connected without Internet and nothing works on .my phone. It's like the wifi with no internet overrides my cellular data. The only solution is to pull over, put it in park, and hold microphone button down for 20 seconds to do a soft reset of the infotainment system. It will usually connect correctly for the rest of the day. Then the next day it does the same thing over again. It is beyond frustrating to start your vehicle and have to reset the infotainment system every single day. I have taken to service department 3 times already. They have removed negative battery cable 3 different times now. I have re added my phone wifi and Bluetooth connection several times. I got a new android phone and it still does the same thing. I have also made sure the Sharing Vehicle to Phone data is toggled off. No one seems to have a solution other than sign up for the data plan to make it work. But it clearly says in the manual that a data plan is not required. Is it the OnStar Module that is the issue?OnStar Not working - 2025 Chevy Equinox EV
My OnStar failed 3 days ago. Took the car to dealership today and they said they need to order the replacement module and it is backordered. Very disappointed that this new car with less than 10K miles has this kind of issue. I see other owners also have the same issue. What is GM doing?Unable to Use Website After Logging In
My parents recently gave me their truck as a gift and they also transfered all of their GM Rewards points to me to use for Onstar. I went to go look at all of the different Onstar services to see which would best suite me and I found one. So I logged into my account that I created a while back and tried to go to the Onstar One page but it just took me back to onstar.com/trial. This would happen with any of the pages on the Onstar website, even the account. It wouldn't even actually log me in, it would for a split second and take me to shop.onstar.com but then instantly take me back to onstar.com/trial page and I wouldn't be logged in. This goes for any browser and any device. I have tried my phone, my laptop, my chromebook, Google Chrome, Microsoft Edge, none of them work. Can someone help please?