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On star Wi-Fi Emails Won’t Send

Msteven5
New Contributor

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server.  If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyone experienced this issue?

5 REPLIES 5

Advisor_Kaitlyn
Moderator
Moderator

Our team can look into your account for any errors that may be occurring. If we are unable to assist, we can also provide details to our Technical Team for more advanced assistance. Should this be of interest to you, we ask that you send an email to socialmedia@gm.com. 

Padidog
Visitor

I have this same issue and have to call in to support almost every month.  If I disconnect, from Wi-Fi everything works fine.  Very frustrating.

There are a number of factors that could be causing these Wi-Fi related issues. If you would like us to look into this for you, please send an email to socialmedia@gm.com. 

Msteven5
New Contributor

Sent email and all I was told was to contact support. Zero help!

blue_canyon21
New Contributor

It's because the WiFi provided by OnStar is just horrible. You're better off buying a hotspot device from your cellular carrier.

https://assets.adobedtm.com/ea8c57fea068/4ffb74485b3d/launch-3fa9fc2b8dd7.min.js