myChevy app climate and driver preferences

[dakjmck]

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  I just got a 2024 Chevy Blazer and full onstar subscription and the only thing not working is the climate preferences and driver preferences.  I reinstalled the app 4 times sat in my vehicle and signed into the Chevy app on the infotainment screen and still no luck. Hopefully onstar support can help me get those settings working?

[Advisor_Helen]

Thank you for providing us with the troubleshooting steps you have already taken. Our team here would like to take a further look into things regarding any available Personalization settings. To start, kindly email socialmedia@gm.com with ATTN: OnStar Community/dakjmck in the subject headline. With this, feel free to forward us any screenshots of what you're seeing within the mobile app. Any additional details are greatly appreciated. 

[dakjmck · Accepted solution]

Valiant

On star called me and had me log in to the radio not the app on the screen but the Radio itself. I used my OnStar username and password. Once I did that the chevy app Preferences were visible and can edit the settings. 

[Valiant59]

Hi - thanks for the reply and suggestion. 

Pretty sure I’m already logged into the radio in the vehicle, but I’ll play around with it to see if logging out and back in does anything.

Nit sure what the difference between logging into the “radio” and some app on the radio is, but, I’ll play with it.

V

[Valiant59]

dakjmck,

I spent 45 minutes on the OnStar with a rep - and they couldn’t resolve the issue. They said my GBI radio isn’t compatible with those functions….

[Advisor_Helen]

We understand this situation has caused you frustrations. Again, our team is only an email away moving forward. We would like to take a further look into things on our end and assist in any way that we can.