Vehicle Mobile App Support
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My Chevrolet App - Software Consent

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the S...

My Cadillac App failing to Remote Start

for the past three weeks. My Cadillac app has not allowed me to remote start, lock or unlock my car. I have been on the phone with Onstar around 20 times and spent more than 30 hours dealing with this issue. I uninstalled and reinstalled the app. I’v...

Shared family member login issues

My wife created a new account so that I can invite her as shared family member from my main account. She can't get past "Unable to retrieve account details error" when trying to log into her account so she can't even accept the invitation. We've unin...

Mrunner by New Contributor
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  • 0 replies
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App not working

I tried opening the myChevrolet app and it says “the connection between this app and the myChevrolet service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” I tried uninstalling and reinstalling the app but it still ...

Chevrolet Maps +

I recently downloaded an update for it and now the map doesn't reflect my vehicle when its moving. The app isn't frozen as I can still type on it and it shows my current speed but the arrow or the map doesn't move as my vehicle moves. It's like the v...

sdavis by New Contributor
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  • 5 replies
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Vehicle Status

Why does the MyGMC app not give the most basic question of my vehicle status: Is the vehicle locked or unlocked? When I'm 3 blocks away, I don't need to know what the oil life is or the tire pressure, I need to know if it is locked. Yes, I am able to...

MikeG by New Contributor
  • 254 Views
  • 0 replies
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Family sharing

I have made numerous attempts to share the MyCadillac account with my wife, but each time we have been unsuccessful. I finally gave up and shared my login with her as she is a trusted person. Has anyone else had similar issues or have been able to sh...