Forum Discussion
No SMS Connectivity
Helen,
As discussed over the phone it took 4 OnStar advisors to finally get this issue resolved, the root cause of this problem was the dealer replaced the Telematic Control Module once the module was replaced the dealer reached out to OnStar to program the new module and it was not done correctly
James
Thank you kindly for providing us with this information regarding your OnStar connectivity. We do regret to hear of any ongoing troubles. Moving forward, if you are experiencing any communication troubles regarding your case, our team here can request contact on your behalf. Moving forward, you can email socialmedia@gm.com with ATTN: OnStar Community/Raymond2 in the subject headline. This will allow us to locate your Community post and take a further look into your account details on our end. We appreciate your ongoing patience in the meantime.