01-19-2024 03:57 PM
I discovered my MyGMC app wouldn't work any more. I uninstalled and reinstalled the app but still nothing. I then went to my 2022 GMC Sierra 1500 - Elevation, to attempt to contact OnStar in the vehicle but I quickly discovered that my OnStar wasn't functioning - now I know why the app quit working. My OnStar has no green or red light at all. When I push it - absolutely nothing happens. I had my husband disconnect our truck battery for 5 minutes to see if that would reset things but no luck. I called OnStar on my cell and they say take it to your dealer. I live in REMOTE Alaska and do not have a dealer accessible without FLYING or BARGING my truck to Anchorage. My husband is a mechanic and I would love some troubleshooting tips he can try.
01-20-2024 12:36 PM
This certainly is not the experience we hope for. Our team would like to learn more information on your OnStar concerns. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/Angel0302" in the subject headline.
03-22-2024 08:48 PM
The app still isn’t working and it’s now 4 weeks and onstar is aware they can’t even open my truck for me!!
03-26-2024 12:09 PM
We know how difficult app concerns can be. If you haven't already, we recommend that you uninstall/reinstall the app from your device. If you're still having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Mikerhickey" in the subject line and we'll be happy to further assist.