Forum Discussion

MattOhio513's avatar
MattOhio513
New Contributor
2 months ago

Miles to empty not updating in App

I have been using the app for several years with no issues.  Just recently the miles to empty is not updating in the App.  All other functions are updating and working.  I called support they were unable to resolve.  I attempted logging out of app, re-installing, forcing a update from truck and they said they sent a force update via Onstar.

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    2 months ago

    Thank you for bringing these new difficulties that you've been experiencing within your app to our attention, Matt. This does not resemble what we hope to provide for our users. Our team would like to ask you to complete an additional troubleshooting step to see if this allows your fuel level status to proceed with updating. If this step does not restore proper functionality, please send an email to us at socialmedia@gm.com with, "ATTN:OS Community/MattOhio513," in the subject line so that we may further assist you more directly. Our team will keep an eye out for your response. 

     

    Power Cycle Process Steps:

    Note:  If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.

    Note:  Only to be completed when safe for the customer to do so.

    1. Turn off vehicle
    2. Remove key or Press Start/Stop Button
    3. Open and close driver side door
    4. Wait for OnStar LED to go out
    5. Restart vehicle
    6. Let vehicle run for 60 sec
    7. Retest.