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Chevy app not sending two factor code

Jvarg32
New Contributor

IMG_5902.jpeg

Have tried signing out and back in, uninstalling and reinstalling and even signing in from a different device and nothing has fixed this issue. Contacted the app support team twice and they could not fix the issue, only escalated the case. 

1 REPLY 1

Advisor_Kayla
Moderator
Moderator

We are sorry to hear you are continuing to experience concerns with the Two-Factor-Authorization after multiple troubleshooting steps. Given that you currently have a case open with our internal Technical Team, we recommend you continue to work with them as they will be in the best position to assist. They specialize in mobile app concerns and can help ensure a secure resolution to this concern. Your patience is much appreciated.