Forum Discussion
2024 Colorado Trailboss remote start
Hi, I just recently had gm install remote start on my 2024 Chevrolet Colorado trailboss but I have no start button in my app. I have called onstar customer service multiple times and just get the generic, “delete and reinstalled Chevrolet app” and they put in a ticket to elevate problem. Been 2 weeks now and still don’t have the remote start button on my app. Is there a specific person or department I can talk to in order to get this done and not waste time calling the regular help desk any more?
Hey Helen,
I have reached out to you guys on 1/11/25 and i still don't have remote start on my app, you guys now don't reply to my emails now, I guess you guys just push it aside and say NOTHING TO SEE HERE? Crazy you can run a company this way!!
Thank you for bringing this to our attention. Our team does apologize for any miscommunications, and we are still here to help. Moving forward, please email us again at socialmedia@gm.com with ATTN: OnStar Community/Fire260 in the subject headline. This will allow us to locate your review directly and assist further in any way that we can. Our team will keep an eye out for your next communication.
I have had this issue in the last 24 hours as well with myGMC app. Called twice yesterday, was told there was an escalated ticket open for me. Chatted with support online this morning and was told there is no open tickets for me at all. Still waiting on hold to talk to the Technical Support as recommended by the chat advisor. Frustrating.
The last thing we want is for you to experience any miscommunications with our support team, Justin. Our team is here to help to the best of our abilities regarding your Remote Key Fob. If you do not hear from an Advisor soon regarding your case, kindly let us know. We would be more than happy to take a further look into things on our end and provide any additional assistance we can to ensure your services are functioning properly.
I have the exact same problem. Did you ever get this fixed? If so, what did you have to do? Thanks for your time and help!
We regret to hear of any concerns regarding your Remote Key Fob. If you have already attempted to uninstall and reinstall the mobile app from your device, kindly let us know. We would like to assist further with any available troubleshooting to get your mobile app up and running again.
Hey GOOD NEW, after 40some days i now have remote start on my phone, don't know what they did to fix it but it is fixed. THX!!
We are glad to hear this update! Thank you kindly for following up. Again, our team is only an email away if you have any additional questions in the future.