Technical and Service Support
Ask questions and get support for your OnStar services
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

WiFi Hotspot & Apple Carplay greyed out

I purchased a new 2024 Buick Encore GX in August. Apple Carplay initially worked wirelessly but stopped working about a month after purchase. The carplay icon is grey. I can connect with a usb cable but the icon becomes grey again when unplugged. Whi...

rbp by New Contributor
  • 1557 Views
  • 4 replies
  • 1 kudos

No internet connection! Help!

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to ...

Lauren5159 by New Contributor
  • 34120 Views
  • 25 replies
  • 8 kudos

Onstar not connecting.

When I push the Blue button it says: Onstar not activated, please press blue button again to activate, I press the blue button again and it says connected to onstar... then it beeps for thirty seconds, then says your call has ended... goodbye. Green ...

BobC by New Contributor
  • 639 Views
  • 1 replies
  • 0 kudos

ONSTAR won’t Activate

Everyone says to press the button in my car, but it always ends the call with “can not connect.” What can I do to fix this or to just be able to reactivate ONSTAR on my car again?

Kec2 by New Contributor
  • 465 Views
  • 1 replies
  • 0 kudos

2022 Yukon Denali SLT Onstar/ no internet

I just purchase a 2022 Yukon Denali. My onstar and internet services have been activated. However, the vehicle can't connect to the internet or onstar. The onstar lights are not on nor repsonding when pressed. Google assist cannot connect because I'm...

JMila by New Contributor
  • 677 Views
  • 2 replies
  • 1 kudos