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2018 Equinox Onstar Apps & Navigation

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Blackfish by New Contributor
  • 657 Views
  • 1 replies
  • 0 kudos

Wi-Fi not providing signal

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the ...

EJJackson by New Contributor
  • 589 Views
  • 1 replies
  • 0 kudos

False Flat Tire Alert

I received an email alert this morning that both rear tires on my truck are flat. Checked the vehicle and both tires are fine. Mobile App also showing 0 psi. Very annoying. This is the 3rd false alert on tire pressure I have received since purchasing...

mmcfadin by New Contributor
  • 1509 Views
  • 5 replies
  • 1 kudos

2015 Volt Onstar App 'Server not responding'

Since around October 2023 my 2015 Chevy Volt has rarely responded to Onstar remote commands such as remote start, lock or unlock. I often get "server not responding" error on my app. Called OnStar several times, done the troubleshooting, OnStar has s...

bromoney by New Contributor
  • 584 Views
  • 1 replies
  • 0 kudos

On Star module

I have a 2023 Cadillac XT6. My onstar, navigation, hands free phone, gps all stopped working in December. I took my car into dealer who said I need a new on star module but they are on back order and there is no date for the part to arrive. Coming up...

BobK23 by New Contributor
  • 735 Views
  • 1 replies
  • 0 kudos

Continued charges after canceling twice

Sometime in late 2022, I canceled my service online, under California's Automatic Renewal Law (Assembly Bill No. 390). On November 27th 2023, I noticed the charges continued past my previous cancelation attempt. I called to cancel on that date, and w...

ambolton by New Contributor
  • 856 Views
  • 2 replies
  • 0 kudos

3 year remote access

I bought a new 24 Chevy and was invoiced for the remote access plan as it was in the MSRP for the vehicle. Since I paid for the 3 years and no longer have the vehicle what do I need to do to get refunded the pro rated amount back?

bsheeley by New Contributor
  • 2806 Views
  • 1 replies
  • 0 kudos

Thank You, Goodbye

I have a 2017 Chevy Traverse that I just purchased. I connected my iPhone to bluetooth. For some reason, anytime I use Siri (hey Siri, call XXXX)... or (Hey Siri, text my son.....), it does the requested function, but then says "Thank you, goodbye".....

jpbgrad98 by New Contributor
  • 804 Views
  • 2 replies
  • 0 kudos