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APPS not working suddenly
My 2018 Buick Enclave has been working just fine until I lost my Apps (specifically Pandora) last week. I pay for Wi-Fi Hotspot and extra data services. Now system shows download Icons and wants a sign in, which I never had before. My first contact with OnStar tech tried to tell me that my hardware was old and now they've identified a problem. First, this needs a FIX - why am I paying for extra services that are not working??? Anyone else in this situation?windsongrobbie4 hours agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor46Views0likes2CommentsIssue After Digital Key Beta Update for 2026 Lyriq V
I’ve noticed the Cadillac light projection in the rear of the vehicle is always illuminated now. I am worried this will drain the 12V battery. Want to log the bug. Also, since I’ve owned the 2026 Lyriq V, the HUD has been inconsistent. Currently, the HUD does not function at all. I spent over an hour with Tech Support troubleshooting today.spiderjedi6 hours agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor14Views0likes1CommentTelematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.jamiekmiller6187 hours agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor5KViews7likes70Comments2025 Buick Enclave - Ongoing OnStar / Battery Drain Issue
Hi everyone, I’m posting to see if anyone else has been dealing with the same issue. I have a 2025 Buick Enclave that I purchased brand new about nine months ago. From the start, I’ve had recurring problems with the OnStar system and a total loss of power. The vehicle has repeatedly gone dead or failed to start. The dealer told me it’s related to a defective OnStar (telematics) module that’s been draining the battery and preventing the system from going into sleep mode. My Enclave has now spent over 30 days in the shop, and we’ve had a case open with GM for weeks — but there still isn’t a confirmed fix or part available. We have been enduring these issues while our brand new Enclave sits in the shop, and we have not received answers (from Buick or the dealer) for how it will be resolved. I wanted to share this in case other owners are experiencing similar problems or have received any updates or resolutions from GM. If anyone from Buick or GMC sees this, please reach out — I’d really like to get this resolved.scjenisland21 hours agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor519Views0likes16CommentsGM & OnStar Cannot Agree on Services Included
We have a 25 Silverado EV LT. We are having an issue where all our Music streaming apps like Amazon Music and Spotify all tells us we need to purchase an upgraded plan. Very clearly on the OnStar site it says the following: Take a look at what’s included Your vehicle has more than ever before. Feel more connected on and off the road with our core features. Automatic Crash Response* Remote Commands* Google Maps and Google Assistant* Maps+* Audio Streaming Apps OnStars included services should OnStar Basics with Audio streaming apps included. In the description it explains streaming through your audio apps is included. Talking to GM and OnStar I keep getting told different answers. OnStar wants to sell you a very expensive OnStar One app to get audio streaming to work. Others from GM tell me audio streaming is absolutely included and it is an issue with what has been activated. Here on my current vehicle it show VERY CLEARLY audio is included. If you click Details it further reinforces the idea the Music is included. Stream your favorite songs and playlists with your music apps from your center display, bringing you a variety of entertainment options on every drive. Please help fix this as this is VERY misleading to tell customer Music is included and then not provide it and give excuses like you need to buy a very expensive plan to get what is already included!59Views0likes2Comments- BASSFAMILY264 days agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor19Views0likes0Comments
Radio and other audio sources cut out after about 1 second
Maybe it’s the latest software update on my ‘26 Lyriq V, but when I get in my car now the radio or any other audio source turns off after about 1 second. I think it has something to do with my iPhone overriding the system, but it happens even when I’m not running any apps on my phone. After an AI search on Gemini, it suggested turning off the audio with the physical button on the center console, and turning it back on. That works, but it’s still annoying. Anyone else having this issue?akleinfeld5 days agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor II35Views0likes6Comments2025 Chevy Equinox Active 5546 miles OnStar issues/Update issues
We just got our Chevy Equinox 2025 back in May and this morning we couldn't even open the doors. On Saturday I was on the phone with OnStar to troubleshoot why myChevy app and OnStar wasn't working and they told me to bring it to the dealership. This morning when we tried to get in the car, it wouldn't allow us and nothing was working. Battery is fine. The OnStar is preventing us from even getting in the car now. I called the dealership and they basically blew me off and said well there's no recalls but you can have it towed to us on your expense and we can run tests, also at your expense. Really Chevy? Really OnStar? I've gone on many message boards now this morning and learned that this is a huge issue since the last update and the OnStar module isn't working and it's also on back order. If that's the case, Chevy or OnStar need to give loaners until it's fixed or the Attorney General will be notified of this issue. Question is. WHAT CAN WE DO TO HAVE OUR CARS BACK!!!41Views0likes1CommentCalendar integration with Google Maps in Escalade IQ
Hello, On most map applications, you are able to see your upcoming destinations based on your calendar. I am not seeing this option in Google Maps on Escalade IQ. I Have ensured that my google cal is updated with correct address information for all my upcoming events. Is this not supported in the Escalade IQ? I checked in settings - apps - permissions manager and I see calendar. When I click into it, the only option is Waze. Google Maps is not listed. That said, I don’t see a Calendar app within the apps listing. How can I have my future appointment/event locations show up in Google Maps?14Views0likes1CommentDigital Key - Lyriq
I volunteer to be a beta tester of the digital key. I have a 2026 Cadillac LyriqSolved130Views0likes2Comments
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