Forum Posts
Infotainment Profile and Preferences
I just started to set up the Infotainment Profile and Preferences on our 2019 Equinox. I have added my main OnStar/my.chevrolet.com account to our 2019 Equinox, but have lost control of the Audio/radio station/favorites after I shut off the vehicle a...
Diagnostic report was wrong. Nothing is wrong with my car.
We received multiple emails from vehiclediagnostics@onstar.com which advised that we had a major issue with our Engine & Transmission system. The alert stated that there was a problem with our starter and our car could potentially not start. It was n...
2022 Equinox-On Star light Red intermittently
Bought a 22 Equinox Brand new a few months ago,Occasionally (atleast once or twice a month) the On-star light will be Red, and no sound will come out of the car speakers.Any suggestions on what to do?
Wi-Fi Hotspot Data
2023-05-22 9:00 AM CDT, I currently cannot access the Wi-Fi Hotspot data (SSID and Password) from either the on-line app (my.chevrolet.com) or the myChevrolet Android app. Either error trying to retrieve data, or no data shown at all.
OnStar Web Service (my.chevrolet.com) Is Having Issues
It appears OnStar/my.chevrolet .com is having issues. It does not give me any of my Plan information for either of our vehicles. When is this going to be restored?
2021 Buick Enclave Onstar button Intermittently Red and no audio works at all. HELP!!!
My red onstar light will come on and I lose all audio intermittently. I can change radio stations, change song selections on my phone, but can't hear anything. I can dial out for a phone call, but can't hear anything that the other person is saying u...
Audio control problems
Sometimes lately I cannot turn the volume up on the radio, regardless of whether I'm using, FM or Sirus. When I turn it up either by knob or by the steering wheel, it says voice control volume. I have to restart my phone to get back to audio control....
Can't re-add Family Member after they lost phone with permissions disabled...
As the subject suggests, we are trying to re-add our son to the family group after he lost his phone and he now wants to activate his permissions. It just wants him to keep reentering the code (Android). I tried deleting him and now he shows back up,...
App tire pressure wrong
after most recent update, this is what my tire pressure is....which it is not! What happened?
Recommend Disconnecting WIFI.
On Star connect figure out how to allow an iPhone12 or 13 to connect automatically. I think it is horrible they want to charge their customers for an incomplete service. I disconnected today and would recommend anyone else having this issue to do the...
This pops up and doesn’t go away
I have had my truck 4 days and this is on my gauge cluster. I called my dealership service department yesterday and it went to voicemail and my call wasn’t returned so that’s not good! After that I tried OnStar support chat and after 50 minutes of wa...
Unwanted voice prompts. "I can't do that. I'm off-line so I can't do that. In the meantime you ...."
I get a voice prompt at random times in my 2023 Suburban, saying "I can't do that. I'm off-line so I can't do that. In the meantime you can get direction, make calls and play radio". I have no idea what is triggering this. I also have pop-ups on the ...
General Motors selling New Vehicles knowing Onstar won’t work!
I just took delivery of a brand new Colorado Z71, and Onstar could not be connected at the dealership. Is GM selling vehicles with the Onstar feature knowing onstar will not work? Are they that deceptive? The Onstar Rep gave me a ticket number, and s...
