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Telematics module
Just took my 2023 suburban in to have some recall work done. I asked them to check my WiFi and onstar connections that haven’t worked for weeks. They called and said my telematics module is defective and it would be over $600 to replace. When and if they can get a module in because of back orders. Then informed me recall work cannot be completed until I replace module. Sooo, I have to pay to replace a defective module so that necessary recall work can be done. Make it make sense. I quick online search shows a massive amount of these defective modules going out, causing a shortage, and no recall in sight.No Wi-Fi on hotspot with Data plan
I have a brand new 2025 Tahoe High Country purchased 2 weeks ago with a OnStar One Super Cruise Plan with 3 year Connected Plus Unlimited Data Plan. My Front and Rear Seat Entertainment all have data. When I connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices say there is no Internet on the hot spot. I have paid for a service I can not fully use. Help please!WiFi Hotspot - No Internet
I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot. Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.myCadillac on Lyriq will not open
Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? Likewise, on my phone the myCadillac app will randomly connect and update the stats from the car, but generally I am unable to connect to either precondition the car, check the status of the battery etc... I expect more for what I pay for!Bring back the weather app!
I discovered yesterday that the Weather Channel app has been discontinued. I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back!2025 Buick Envision Location Alerts stopped working.
Purchased this Buick the 1st of Jan 2025 and the location alerts were working to notify my cell phone until Jan 30, 2025. After that it stopped working. Just had the vehicle serviced at a GM dealership and they updated all of the code for the radio and navigation and it still doesn't work. Anyone else have that problem and found a resolution?On-Star Telmetric Module Failed
I bought my 2023 Chevy Tahoe brand new in 2022. On-star Module Failed a week ago. Dealership said my extended warranty did not cover it. Part is back-ordered with no ETA. They made me pay for the part before they'd even order it. From what I've read this is a widespread problem that chevy and on-star have known about. I very angry because the whole reason I bought this car was for the entertainment package that no longer works. From also what I've read it could be months before it comes in if it comes in at all. Something needs to be done.myCadillac/OnStar + 2025 Optiq EV + GM Energy System
I am an angry and vocal new owner. Instead of a Tesla. My case is #45111046 I Just purchased a brand new 2025 Optiq EV and a brand new GM Energy V2H, Level 2 EV charger plus whole home battery backup system. The vehicle itself is excellent. The critical absolutely necessary integration with myCadillac plus OnStar is absolutely awful and needs to be completely blown up, redesigned and re-launched from the ground up by people who know and understand 21st century technology. The myCadillac ap is required for BOTH the Cadillac Optiq/OnStar integration AND my new expensive GM Energy Level 2 charger,V2H, whole home battery backup. The app is no functional. It is stuck in a perpetual state of register my GM Energy system. My GM Energy system is apparently fully provisioned, yet the apparently necessary my Cadillac app wont complete the registration process and I cant register my Optiq. My case is #45111046. My phone runs Android 15. his App is a serious problem and not what younger people will accept/tolerate! Support has been mostly, uniformly awful. AT this point since opening my case, I have spken to at least a dozen people. Each time I have to relay my story from the start even though I have case # with all the details. I even uploaded a video that shows EXACTLY what I am seeing. My case is #45111046. The app, plus the integration with the 1990's cutting edge tech is like some bizarro fever dream conjured up by a mixture of incompetence, indifference and complet lack of market awarenes.... GM, this is a moment. A critical moment. You have an opening, with Tesla going into fullon self destruct mode. Spend the billions you saved on the Cruise shutdown and rearchitect and rollout a complete modern updated app, that DOES NOT RELY ON ONSTAR From 1998!!!! My case is #45111046. My case is #45111046. My case is #45111046. Please help! Please fix this!!!!!!OnStar Services, Navigation, and Automatic Time DO NOT WORK
My Vehicle - Used 2022 GMC 1500 Refreshed Elevation with X31 Package. Let me just say, I love this truck. I had been looking for a new GMC truck and when I found this blacked-out Sierra, I could not resist. I bought it on 2/14/25 with 70K miles. Most components were all out of warranty and I was ok with that. Last thing I thought to check was OnStar when looking over the vehicle and frankly, I am pissed that the dealer even sold me the truck with out disclosing the OnStar module is broken. Makes me think that this is why the truck was for sale. Like so many other GMC customers on here, we are waiting for a fix that may never come or even worse, at our own personal expense. This is NOT ok. Has anyone pursued legal action? If GM and OnStar are not going to address this issue with a recall, I believe there are enough individuals affected, that a class action lawsuit is warranted.