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Wifi connected with no internet

New Contributor

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not working......have had many GM vehicles over the years and never an issue......very frustrating!



Thank you for bringing this to our attention. Our team would like to learn more information on your experience. Please send us an email to Please be sure to include "ATTN: OnStar Community/CaptJay" in the subject line so we can best assist. 


New Contributor

Mine is doing the same thing, connects to hotspot but not to the internet. I’ll bet it is a provisioning issue on the providers end.

We appreciate you bringing these connection concerns to our attention. If you need an additional layer of assistance regarding your in-vehicle data, please send us an email to with ATTN: OnStar Community/JP87 in the subject headline moving forward. We are more than happy to take a further look into things on our end.