Forum Discussion

dilburrito's avatar
dilburrito
New Contributor
3 years ago

WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had ...
red_vette's avatar
red_vette
New Contributor
2 years ago

My ‘23 Silverado is now having this same issue. Did the reboot from the steering wheel and then disconnected the battery. Both processes did nothing. Basically, no internet over the hotspot plus all of the data dependent apps like navigation, streaming music, Google integration just sit and spin.  Paying way too much a month for non functioning features.  And I know it’s not a signal issue as our Tesla also uses ATT for data and it has no problems at the same locations. What is the fix?

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    We appreciate you bringing these Wi-Fi concerns to our attention. This is not the service that we strive to provide our members. Our team would like to take a further look into your account details and assist to the best of our abilities. So we may, please email socialmedia@gm.com with ATTN: OnStar Community/red_vette in the subject headline. Once we have more information, we will be in the best position to help.