Forum Discussion

Buick22's avatar
Buick22
New Contributor
4 years ago

Onstar Not showing

Hello,  I recently purchased a 2022 Buick Encore GX. I have call Onstar 4 times about my account saying “Onstar and Connected Services are not active” yet when I call, they say I do have an active p...
BreathSlayer99's avatar
BreathSlayer99
New Contributor
2 years ago

This is also happening to me. Purchased a 2020 Buick Encore. Set up Onstar from inside the vehicle. They gave me a deal where instead of one month, I got two free. Great. Buick app worked just fine. That trial period has now ended, so I went on my account and bought OnStar Guardian. Now every time I try to use my Buick app, I keeps asking me to set up OnStar. I click on that and it brings me to my My Plans page, and it tells me I have OnStar Guardian all set up......then why can't I use my app? My OnStar account is linked to my Buick account so I don't know what's wrong. I just want to check my oil health without being in the **bleep** car 

Advisor_Helen's avatar
Advisor_Helen
Moderator
2 years ago

We appreciate you taking the time to reach out to us here. Our apologies for any inconvenience caused by this. There is a known error emerging in our mobile app. Technical teams are aware and investigating. At this time, we kindly ask that you uninstall and reinstall the app or try to tap past any error messages received. If this doesn’t solve your concern, please know our technical teams are working hard to resolve this error as soon as possible. If you continue to have any trouble, please email socialmedia@gm.com with ATTN: OnStar Community/BreathSlayer99 in the subject headline.