Forum Discussion
Cases Closed and NOT Resolved
Why do you close open cases that are not resolved and do not notify the customer that they were closed? Does not seem like very good customer service.
They did the same thing to me. I called in this past Saturday to report an issue, was assigned a case number and then told I'd be called back within 24 hours. After not receiving a call back, I called them back on Monday and was told that my case was closed and that I "called them back and told them my case was resolved" but wasn't nor did I ever call and say that. I think that 1. they are most likely over loaded and 2. some workers are not interested in resolving customer cases.