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How to report Super Cruise map errors?
Hello. I am new here and hoping you can help me. I recently got a 2025 GMC Yukon with Super Cruise. It has generally been working well with the exception of a stretch of highway 23 between Sheboygan, WI and Fond du Lac, WI. That stretch of highway went through a major rebuild a couple of years ago, but it is all completed now. However, I think the maps that are referenced for Super Cruise do not reflect the current road conditions. That highway is divided 4 lanes (2 in each direction) and practically new. When I am headed East from Fond Du Lac, and engage Super Cruise, it ALWAYS says it detects road construction. It shuts off at times saying it does not have road references, when everything is clear and well marked. It is VERY strange because there is no construction, the roads are clear, and the painted stripes are practically new and extremely well marked. Super Cruise acts like the road is still under construction, but that has long since been completed. How can you report this to have a system engineer review the map references to ensure everything is up-to-date? I had an exceptionally frustrating call tonight on my drive home when I engaged OnStar, explained to the rep I wanted to report some discrepancies and ask that section of highway be reported to the Super Cruise Team to review. The representative put me on hold for 20 minutes (BTW - the On-Star on-hold system is exceptionally annoying... repeating the same thing over and over with a loud ding every minute... I was going insane... reminded me of being back in the 90's!), then a new rep came on the call and started the process over saying someone transferred the call to him, then he put me on hold for 15 minutes, came back and said he had to transfer my call, started over with another rep, same thing... only to come back on and explain there was nothing they could do! And that I needed to take the car to the dealership! OnStar proved to be a complete waste to me tonight and very frustrating... represented themselves as an old tech system that is getting outpaced by others! I would cancel my OnStar subscription if I could, but my car is a company vehicle and I can't. I am not an idiot and tech savvy. I know there is not a problem with my vehicle as the system works well on other roads and consistently does the same thing at the exact same locations every time. The problem is with the map references which are out of date for that section of highway and I simply want someone to look at it and see if it can be updated. My guess is that a good system engineer will have it resolved in minutes. Or if the problem is with the accuracy coming from a government agency maintaining the mapping information, GM could at least report it and ask that it be reviewed. I make this drive every day and if I am dealing with this for the next couple of years I will be exceptionally frustrated. All that said, I am impressed with Super Cruise. I also have a Rivian and enjoy the Highway Assist Technology they employ. Super Cruise is on-par if not better, especially with automatically changing lanes to move around slower vehicles. However, their service techs when you call for assistance (their version of OnStar) are head and shoulders better than what I experienced tonight. Please help to restore some confidence for me by advising how I can report this section of highway to have it reviewed and hopefully updated. Thank you for listening! DaveNeeded upgrades
One lane change automatic lane change is way too aggressive and create a weaving in and out feeling. Two if I’m passing traffic that’s going 35 may be locked up in traffic and there’s an open lane that I’m in with speed limits of 65. The car will race up to 65 in a dangerous manner Which doesn’t feel safe since the other lanes are still in a traffic gridlock.Error message in DIC shows "Service Driver Assist System"
Purchased a New 2024 CT4. Super Cruise & Lane Keep do not work. Called OnStar and they confirmed my account active and the highways were Super Cruise compatible. Set adaptive cruise and then Super cruise button but no white steering wheel icon appears. The DIC shows "Service Driver Assist System" at start-up.Driver assist feature not working AGAIN!
I’ve had my 2024 GMC Denali for 18 months and the driver assist failure has been a continuous issue. Plus it takes a month to get an appointment so that the appropriate technician can look at. It doesn’t even make it to oil service interval before it fails again. I’ve spent WAY too much money for a continuing problem!SuperCruise stpped functioning in San Diego
In Jan, 2024, I purchased & picked up my 2024 Lyriq Luxury 2, I drove it from Calabassas to San Diego "hands-free" on I-5 freeway. As I live directly off the I-5 freeway, I was frequently using SuperCruise on the highway. But 2 months ago, I would no lomger engage. I thought it might be temporary, but it is not. SuperCruise no longer works in San Diego, CA. Mu SC plan says it is valid through 2026. But each time i engage on the steering whell - a message comes on the main screeen "Super Cruise needs to be activated". Nothing to activate on the MyCaddy App - it says my plan is active thru 2026. Nothing on the GM website (just very basic info). Any suggestions??2021 Escalade ESV with super cruise upgrade to towing/ lane change/map update
The press release for the trailering/towing upgrade states 2021 Escalades are eligible yet I have never received an option to upgrade. How can I determine if my Escalade is eligible? Also I subscribe to Super cruise services via OnStar, There is no qualifications listed in the plan that limits map updates. How do I know that my Escalade map has been upgraded to reflect the “400,000” mile coverage? Is there a version number?