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OnStar One Plan bait and switch
Anyone else get a notice that their legacy OnStar plan(Essentials) is expiring and they need to choose a new plan? I received the expiration email and when I went to OnStar it showed the OnStar One Plan at $34.99/month or $349 per year. When I clicked on the details, the pricing went up to $49.99/month or $499/year! I connected with an OnStar customer service advisor (Jolien) who spent 25 minutes was wasting my time and saying ‘so you’re wanting the $49.99 per month plan’, even though I told Jolien that I was trying to figure out the pricing discrepancy ($349 vs $499). As a 10 year customer, this has been the most frustrating (lack of) customer service experience with GM and OnStar. I’m ready to let the plan expire and not renew with any of their current plans.Billing Issue
I have a company credit card that gets billed each month. Each month I need to reconcile that bill and cannot do it on time because of the lateness in which the invoices are posted to the website. For example: My card was charged for the Dec-Jan earlier in the month. Here it is the 29th of December, and you still only have the invoices from Nov-Dec. posted. When I called to chat about this issue, I was told by the Fleet Department that a call would need to be placed EVERY month to request to have an updated invoice emailed. There are several issues with this ask. Fleet accounts should not be treated as personal accounts. There is different issue you are created for your customers when you treat them as such. As a Fleet account the people who are registered to the vehicles are not the ones who pay for them. As people who are constantly on the go, there is no time to make a billing call to request an email can be sent to them so they would then have to find and then forward that email to the appropriate fleet contact. There is a department that can handle all that. This is not an expedient way to handle a business account when the issue is on your end. If the invoices could be uploaded even a week after the money was taken for the service, there would not be an issue and therefore need for a call or this message. I only ask that when you take payment, an invoice is posted within a reasonable timeframe. Having a customer wait over 24 days for a payment invoice is not reasonable, for any business.Remote Commands
How hard would it have been to add Remote Commands into the Protect plan?!? The rest of the plans have it. That is the plan I currently have on my truck (new to me 2016 Silverado 2500HD). I'm fully aware that I can add the Connect plan or upgrade to Onstar One. I'm not spending $50 a month for one minor feature and I'm not adding $15 a month for a bunch of "features" that are useless to me. They are for 2017 and newer vehicles. Is there any way get remote commands in the myCheverolet app without subscribing to a bunch of useless "features" or pushing the monthly bill into the stupid range? I miss my Ram. $100 a year for OnStar One equivalent and the nav was in the head unit; no calling someone to just to get directions.Reduced Feature OnStar Plan
My 2019 Chevrolet is my 6th consecutive Suburban, I have put a lot of miles on these cars and have never really had any need for most of the features provided by OnStar. I don't have any need for Music, Podcasts, Audiobooks, News, or Voice Assistant, but the idea of "Remote Access" (The ability to unlock or locate the car or disable my vehicle if stolen, is something I would be interested in purchasing if it would be reasonably priced. If you made these offerings available "a la carte" you may find there are many folks interested in these offerings Thanks ScottSenior discounts
I have had Onstar since 2004 my rates went down after I had them for a few years, then when I traded that vehicle off on a 2015 the rates went back up and just keep going up. Then my system stopped working and they said they would refund me for all the months it was down and pay to replace it. For like three months we tried to get it fixed but the dealership just kept fighting us on it. I called and was told they would pay as soon as the work was complete just call them when the work was done, I did that and GMC has still never paid my lost monthly or the REPLACEMENT of the system, but price keep going up. Now trying to get senior discounts they claim they have but still can't get that either.
