OnStar Support
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Technical and Service Support

Technical and Service Support

Ask questions and get support for your OnStar services

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

OnStar Support Topics from OnStar Subscribers

SuperCruise stpped functioning in San Diego

In Jan, 2024, I purchased & picked up my 2024 Lyriq Luxury 2,I drove it from Calabassas to San Diego "hands-free" on I-5 freeway. As I live directly off the I-5 freeway, I was frequently using SuperCruise on the highway. But 2 months ago, I would no ...

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Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

  • 14 Views
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Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

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Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

  • 31 Views
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2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

  • 26 Views
  • 1 replies
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Intent to File Lawsuit

I am writing to express my extreme dissatisfaction and intent to pursue legal action against General Motors and OnStar. I have recently discovered that my personal data and driving reports, collected through OnStar, have been shared with insurance co...

  • 60 Views
  • 1 replies
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Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

  • 56 Views
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Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

  • 112 Views
  • 1 replies
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OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on back...

  • 127 Views
  • 1 replies
  • 0 kudos