OnStar Community

2023 Tahoe Z71 Telematic Module out

I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same th...

Telmatic Module

To Whom it may concern,I have a 2023 (7/1/23) GMC Sierra. The telematics unit was out for approx. 5 weeks before I had a dealer appt for another issue. They said i would have to work with Onstar to figure it out, so I was at the dealer and I did just...

Remote commands over Wi-Fi when no cell coverage

Hey,I have a 2024 Hummer EV 3x SUV with active OnStar premium services (confirmed both in MyGMC app and on website) and car was able to receive and report back status and execute remote commands (lock/unlock, etc). Since December 16, 2024, car is not...

2025 Escalade IQ on star connectivity issue

Pretty disheartening that I would spend over $150k on a vehicle that is already having issues within a few weeks of ownership. Vehicle won’t connect to instant and dealership is stating module needs replacing. Dealership isn’t sure when module will b...

Escalade IQ brand new with multiple error codes, in Service center just 300 miles on it

Escalade IQ brand new with multiple error codes, in Service center just 300 miles on it

Dealing with brand new Escalade IQ in service. I am waiting for multiple parts to be replaced. Thus far, vehicle had error codes P1E00 with coolant pump that needs to be replaced, error code U3000 with Telematic control module that also will need to ...

App not supported

My name is Terry and i do own a Ford but have subscribed to the Onstar Guardian Roadside Assistance program. Unfortunately, my good phone has a shattered screen and the phone im having to temporarily use does not support the Guardian app. How do i go...

Onstar Module ETA

Hello,I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when...

2023 GMC Sierra Onstar Telematics Module Failure

I have a 23 Sierra with an Onstar Telematics module that failed approximately 2 months ago. What’s the hold up with getting these parts in? My truck is up for inspection but I can’t get it inspected because this issue causes the check engine light to...

Onstar Module Unserviceable RECALL!!!

OnStar must do something about this. I do not know how many more claim or cases need there to be, but you I have already notice a trend with this same issue and needs to be address as it is not a one in a million I bet. I have been paying for a servi...

Cannot accept User Terms for Connected Vehicles

When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms. I click accept and the app goes back to the top of the page saying I have to accept the terms.I am unable to view my account. OnStar has no...

2023 GMC Suburban has a broken OnStar Modular.

Our Internet went out and so did all of the searches and maps. We called OnStar and were told to take it to the Dealer. We did and were told the OnStar Module is broken. It is on back order. No date was offered for a new one. Is there anyone who can ...

Onstar Internet Keeps Dropping

I just signed up for OnStar service 3 days ago. I have not once been able to stay connected to the internet and get dropped, during meetings. I have been on the phone with OnStar 3 times... still not working. Any suggestions from anyone?

OnStar Module Broke

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would eve...