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Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.OnStar Module Broke
Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately.OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travelOn Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....OnStar Module - 2022 Cadillac Escadale ESV
I bought a 2022 Escalade, and the OnStar Telematics Module is not working. I contacted OnStar, and after a few unsuccessful tests, they told me to take my car to a dealership to have it fixed. However, even though Massey Cadillac in Orlando confirmed the OnStar module needs to be replaced, they keep saying the part is on back order and they have no ETA. I am very unhappy with this situation and do not have a solution offered by OnStar or Cadillac. My car is still under warranty and Cadillac or OnStar must be responsible for it. I am afraid I will need to take legal action to have this part replaced.On-Star Telmetric Module Failed
I bought my 2023 Chevy Tahoe brand new in 2022. On-star Module Failed a week ago. Dealership said my extended warranty did not cover it. Part is back-ordered with no ETA. They made me pay for the part before they'd even order it. From what I've read this is a widespread problem that chevy and on-star have known about. I very angry because the whole reason I bought this car was for the entertainment package that no longer works. From also what I've read it could be months before it comes in if it comes in at all. Something needs to be done.Service Driver Assist System
I have a brand new 2025 GMC Sierra Denali Ultimate 6.2L. When I reached 1k miles, the service driver assist system started popping up on my dashboard. I’ve been to the dealer twice about this issue. The first visit, they informed me they couldn’t do anything because no codes were coming up on their reader. It kept happening and then said something about the front camera blocked. The second visit to the dealer, they installed a new camera and the next day the same issue continued to pop up on my dashboard about servicing driver assist system. I spent too much money on this vehicle as I’m trying to give them the opportunity to do the right thing because I’m not gonna keep paying on this vehicle and dealing with these issues. This should not be happening