Technical and Service Support
Ask questions and get support for your OnStar services
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

Jmann by New Contributor
  • 225 Views
  • 1 replies
  • 0 kudos

OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on back...

ballout by New Contributor
  • 233 Views
  • 1 replies
  • 0 kudos

Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

WSS by New Contributor
  • 158 Views
  • 0 replies
  • 0 kudos

WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.I have had several other Chevy/GMC trucks where the WiFi/Onstar ...

hotspot.jpg
dilburrito by New Contributor
  • 29539 Views
  • 25 replies
  • 5 kudos

OnStar Maps WiFi not working

I have a 2022 Silverado. About a week ago, the green light beside my OnStar button went dark. My WiFi no longer receives signal, my maps doesn’t work and when you push the OnStar button nothing happens. I called OnStar and they did a test & said ever...

Fro081 by New Contributor
  • 1070 Views
  • 2 replies
  • 0 kudos

Data runs out quickly

I bought a data plan with 2gb. All im using it for is navigation, Five days after the data renewed itself I'm down to 1.1 Gb of data left and all I used it for was to navigate 240 kms. Something must be using the data upbut I don't know what it could...

leemacer by New Contributor
  • 259 Views
  • 1 replies
  • 0 kudos

3-year remote access plan - '24 Silverado

My 2024 Silverado came with a 3-year remote access plan included in the MSRP. I am nearing 1-month into ownership and have begun receiving call and emails saying my trial is ending soon. What do I need to do to keep my remote access plan for the rema...

Slomo37 by New Contributor
  • 358 Views
  • 1 replies
  • 0 kudos

WiFi fix

After hours of research, I found this guy on YouTube which has helped several people resolve their WiFi connection in their Chevy/GM vehicles. This worked for me as well. I had trouble getting on the internet and opening apps but now I can. The fix i...

2003 hummer h2

My OnStar activates itself my radio keeps reading the time and phone and I can’t turn it off and I don’t even have an active plan with this car help

Ff by New Contributor
  • 275 Views
  • 1 replies
  • 0 kudos

Daughter's Location

There are times here lately most every day my daughter's location is not correct. Sometimes I can log out and back in and it will track her, but most times it does not. Like today she is not at home, but her location indicates she is at home. What's ...

jltuders by New Contributor
  • 168 Views
  • 0 replies
  • 0 kudos

Waiting for Refund

I have had a case open since 2/28/24 and been told on 4 separate occasions that my refund of $664.21 would be processed in 3-5 days and it has now been nearly 3 weeks. I went on the app and updated my payment method on February 27th. By doing that I ...

adecker80 by New Contributor II
  • 338 Views
  • 1 replies
  • 0 kudos