Technical and Service Support
Ask questions and get support for your OnStar services
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

No OnStar Light, No Wifi

I have a ‘22 Tahoe and have had more OnStar/wifi issues than I have ever had before and all previous vehicles were used. I am sick of the amount of time I lose wifi service and/or lose my vehicle to have one thing or another worked on. So the problem...

Intent to File Lawsuit

I am writing to express my extreme dissatisfaction and intent to pursue legal action against General Motors and OnStar. I have recently discovered that my personal data and driving reports, collected through OnStar, have been shared with insurance co...

Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

hms by New Contributor
  • 212 Views
  • 2 replies
  • 0 kudos

Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

CaptJay by New Contributor
  • 4164 Views
  • 13 replies
  • 4 kudos

No Wifi, No Onstar, 2022 Silverado

I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the ...

Squareegg by New Contributor
  • 2485 Views
  • 7 replies
  • 1 kudos

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

Cbush2262 by New Contributor
  • 159 Views
  • 1 replies
  • 0 kudos

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

osup47010 by New Contributor
  • 154 Views
  • 1 replies
  • 0 kudos

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, ...

Cpb9 by New Contributor
  • 1354 Views
  • 10 replies
  • 0 kudos

Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

GM125346 by New Contributor
  • 172 Views
  • 0 replies
  • 0 kudos