Onstar Removing Services (what are paying for)

[dml6]

So just got the email that OnStar is removing the Market Place feature.  So in the last 2 years they have removed the following:

1) The stored name and phone number feature.

2) They removed the phone calling feature. I lost almost 500 minutes.

3) Now the Market Place is being removed.

So what are we paying for? Are new features going to be added? Will get new or more apps to use? 

I have been using OnStar since February of 2012 that is 9 years! OnStar has changed removed features and options ever since.  So the argument will be we are still paying the same price as before. But no we are overall paying more for less features.  So what is next?? removing the music apps?? 

[dml6]

Well I can not add its not 11 years it only 9 years using Onstar.

[SK]

Just more of the "features" you get by being a PAYING customer of OnStar. I bought a brand new Yukon Denali ~1 month ago. My PRE-PAID unlimited services, which are required for the in-vehicle navigation system to work since it is now Android Auto powered, were removed and GM/OnStar has show 0.000 care, concern or ability to resolve the issue. Soon, the trial period will end for the services they added back as a stop-gap and I will be left without connectivity without 2+ more hours talking to OS via the Blue Button. 

Think of this...if you NEEDED these services for crash response or emergency situations, is this the level of support you want to rely on?

[JorgySr]

You can get better service by buying a GOOD GPS Unit and a CELL PHONE with NATION-WIDE Calling Plan. On-Star lost me after 15 yrs when they lost the phone service!

[williamskye]

OnStar was the PREMIERE and MODEL service for other car companies who have now come in and developed BETTER services for their clients! I am disappointed that to be the framework for others that they are dropping the ball on increasing the services that are provided. The app is not worth it, if you have an iPhone you can share your location with people (whats the point)...but more importantly they haven't figured out how to UPGRADE individuals from 2G with a patch or dropping your car off in for additional hardware or service. People purchase these vehicles because of these types of conveniences and safety features and then as technology advances they haven't kept up with it and now...here we are on the lower end and for those who won't have access being left with no solutions!

[SK]

End result is that Onstar is garbage. Remove the “feature” altogether and be done with it. The new android auto is bad on its best day. Slow, doesn’t even hold presets and will be glitchy more often than not. 3 months, 4K miles and I want to trade my $95k Yukon Denali without parking sensors or rear seat entertainment. Good luck!

[Guy]

OnStar has abandoned us. Clear and simple. They could have implemented a solution to address the 2G sundown, but chose not to. In December of last year, an OnStar rep told me to watch for an announcement in March (2022) for a converter to mitigate the end of 2G... somewhere along the way they decided not to do that. This was a decision I will remember for a long time, friends. OnStar's decision has tarnished the GM collection of brands for me. I don't yet know if their Guardian app is a bigger slap in the face than not -- it doesn't appear to represent any particular value above the other apps offered by insurance companies and so forth; I don't understand how they can justify charging customers a $15 monthly fee for it.