Mobile App Support
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Guardian App Support

Guardian App Support

Get your Guardian questions answered and help fellow Guardian users

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Mobile App Support Topics from OnStar Subscribers

2019 Equinox remote start

I have a 2019 Chevy equinox and it has a factory installed remote start but it has never been an option for me to to use remote start via the mychevy app. Any ideas on how to get this added?

  • 1 replies
  • 0 kudos

“Apps” app will not open in 2019 Tahoe

I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This appl...

  • 3 replies
  • 0 kudos

Vehicle Status

I have been emailing back and forth with the social media team for over a week . I have taken my brand new 100k truck into the service department of my very friendly dealer . I have uninstalled the app multiple times , spent hours on the phone with O...

  • 0 replies
  • 0 kudos

Issue With Vehicle Status - myChevrolet App

I am having an issue with the "Vehicle Status" the past two days with the myChevrolet app. This is affecting both of our vehicles. Both vehicles gives me "Unable to Connect, There was an issue connecting. Try again later." message. Previously today o...

  • 0 replies
  • 1 kudos

My Chevrolet App - Software Consent

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the S...

  • 5 replies
  • 1 kudos

No remote start access in app

Hi, I just recently had gm install remote start on my 2023 Chevrolet Colorado trailboss but I have no start button in my app. I've heard that is something that needs to be added to my app. How would I go about having that done? I'd rather not waste t...

  • 1 replies
  • 0 kudos

MyCadillac app not working

“the connection between this app and the myCadillac service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” Keeps poppping up when I log in to the app. Tried to uninstall and reinstall nothing works

  • 1 replies
  • 0 kudos

3rd Party Error Code

I am getting a third-party error code. When I tried to log into my account I uninstalled and reinstalled it on my phone as well as one other phone and I am still getting the same code.

  • 4 replies
  • 0 kudos

App not working

I tried opening the myChevrolet app and it says “the connection between this app and the myChevrolet service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” I tried uninstalling and reinstalling the app but it still ...

  • 13 replies
  • 4 kudos