Mobile App Support
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Guardian App Support

Guardian App Support

Get your Guardian questions answered and help fellow Guardian users

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Mobile App Support Topics from OnStar Subscribers

Chevy app not sending two factor code

Have tried signing out and back in, uninstalling and reinstalling and even signing in from a different device and nothing has fixed this issue. Contacted the app support team twice and they could not fix the issue, only escalated the case.

  • 88 Views
  • 1 replies
  • 0 kudos

Mychevrolet app android

Mychevrolet keeps telling me it is not supported and to uninstall and reinstall the most recent update. Using Android. I have done this 3 times with no success. Any ideas? Thanks.

  • 198 Views
  • 1 replies
  • 0 kudos

MyChevrolet App demanding update

I tried accessing the MyChevrolet app and it demanded I get the updated version. I deleted the app and downloaded the most current version from the Apple App Store and it still is demanding an update and won’t let me log in. iPhone15 Pro with iOS 17....

  • 220 Views
  • 1 replies
  • 0 kudos

My Chevy Bolt EUV Charge Status NOT Updating

On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in "Updating". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start ca...

  • 258 Views
  • 1 replies
  • 0 kudos

Geo fence notification

I want to know why Onstar is sending me a notification that my vehicle had left the Geo fence perimeter that I have around my vehicle. I get an alert after I'm 1 to 2 miles outside of the perimeter. And when I have it takes 2 or 3 minutes to notify m...

  • 269 Views
  • 1 replies
  • 0 kudos

mybuick app problems

Going to make a separate topic, maybe this will help someone else along with me....2020 Buick Encore, app will not load/show vehicle status. (tire pressure, oil life, fuel left, etc.) It works fine for remote start, lock and unlock. Has been going on...

  • 762 Views
  • 4 replies
  • 2 kudos

2018 Equinox App Store

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

  • 241 Views
  • 0 replies
  • 0 kudos

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the ...

  • 441 Views
  • 1 replies
  • 1 kudos

Cadillac App

If the myCadillac app isn't going to work anymore, then cancel my OnStar service ! What am I paying for?!

  • 341 Views
  • 1 replies
  • 0 kudos

MyGMC app not working

I cannot log into myGMC app on my iPhone 13 mini. After entering my email and password, I get a popup that says "Unsupported Version" and an application update is required. Clicking "update now" takes me to the App Store and the myGMC app but there i...

  • 563 Views
  • 1 replies
  • 0 kudos