Guardian App Support
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Forum Posts

Geo fence notification

I want to know why Onstar is sending me a notification that my vehicle had left the Geo fence perimeter that I have around my vehicle. I get an alert after I'm 1 to 2 miles outside of the perimeter. And when I have it takes 2 or 3 minutes to notify m...

Dave5642 by New Contributor
  • 197 Views
  • 1 replies
  • 0 kudos

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the ...

Canuck011 by New Contributor
  • 338 Views
  • 1 replies
  • 1 kudos

Tracking/location incorrect all the time. 4 phones

The app use to work fine. We have it installed on 4 different phones. Before anyone starts with the basic troubleshooting I have been looking at this for months. Apps have been uninstalled/reinstalled, on all phones, location permissions triple check...

Dlenn845 by New Contributor
  • 739 Views
  • 1 replies
  • 2 kudos

Guardian app

App kept wrapping out on my husband's iPhone. I wound up setting it up all over again. Now I can again see him, but he can't see me. I checked and share my location is on. Not going to keep paying for app if it doesn't work.

knickfan1 by New Contributor
  • 299 Views
  • 1 replies
  • 0 kudos

Guardian app not working

I’m paying for services your not providing. My guardian app that I was forced to purchase because you no longer have 2G is not allowing me to locate my family members. My family members also can not use this app. Still my family location is not where...

JGrant by New Contributor
  • 552 Views
  • 1 replies
  • 0 kudos

Having issues adding Family members

I sent the code to my family members via text, that was on my screen. The link that was provided forced them to sign up to a new account or use my login on the Guardian app. That signs me out and they are signed in on my account. It did not give them...

Waja by New Contributor
  • 987 Views
  • 1 replies
  • 0 kudos

Guardian app can't find location on map

My husband and I both have the guardian app on our iphones. We have no problem finding my location on The Guardian map but my husbands phone always shows he is home, even when he isn't. I have checked and locations is turned on. He has an iphone 8 an...

Suzantn by New Contributor
  • 1414 Views
  • 1 replies
  • 0 kudos

After service tow reimbursement

My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that...

Guardian app sharing

Both my car and husband car are on same account. ( same email address). We both want use Guardian app on our phone. But can’t because of email address. We both have different phone #. ( of Course) . Is there way for do this with same email address? O...

Resolved! Can't add family member to Guardian Family share

I invite a family member to be part of the Guardian Family share, the email gets sent, the member clicks on the link and accepts the policies. Then gets this message, which doesn't make sense. Why is this happening?

guardian error.jpg
sdarte by New Contributor
  • 11127 Views
  • 6 replies
  • 0 kudos