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Find community how-to tips, guidelines, and news.OnStar Support Topics from OnStar Subscribers
Chevy app doesn’t connect to truck?
This is by far the worst system I have ever dealt with. I purchased a Silverado EV about 45 days ago and have spent over 20 hours on the phone trying to resolve app issues. No one seems to know what’s happening. From Level 1 to Level 2 and even the so-called highest-level technicians, all I got was generic advice. Other than rebooting the app and reinstalling it, no real solutions were offered. I paid around $100,000 for this truck, and after nearly two months, nothing is working as it should. On top of that, there’s a $42 monthly fee (plus tax) for these services. It’s absolutely shameful to provide such poor support for a premium vehicle.Introducing Myself
Hello everyone. I am the proud owner of the 2023 Bolt EUV, Premier, Redline Edition - White. Love this car. It is the best car I have ever owned and that is after almost 50 years of car ownership. I am an EV influencer on YouTube (Jim's EV Adventures). My wife also drives an EV. We are a 100 percent EV family and we will never look back at the Internal Combustion Engine. The EV is more fun, more economical, and more environmentally friendly. Those are three of the thousands of reasons to own and electric car! I will see you all out there, or somewhere along the route from Point A to Point B. Take it easy!GM Community Terms of Use
6 MIN READ GM Community Terms of Use Please read these GM Community Terms of Use for carefully before using the GM Community. The GM Community is an online forum for users and owners of GM products and services to communicate in a peer-to-peer environment to exchange information, ask questions, and get answers. The GM Community Guidelines and these Terms of Use (below) govern utilization of all aspects of the GM Community and create a legally binding agreement between you, the user, and GM regarding your participation in the GM Community. Definitions GM: Refers to General Motors Holdings LLC and any parents, subsidiaries, affiliates agents, employees, directors, shareholders, administrators, moderators, managers, representatives, and/or licensors. GM Community: Refers to the GM Community itself and all content and features within it. GM Community Terms: Refers to the GM Terms of Use contained hereafter, including any material references beyond this document or those that are linked within the text body. GM Community Guidelines: Refers to the policies available here. that govern best practices and prohibited behaviors relative to use of the GM Community. Submissions, user content, posts, postings, comments: All describe any content generated by users, including language, data, information, and images, without limitations, that is available within the GM Community. Users, you, your: Describe persons or entities using the GM Community. General/GM Community Management Posts within the GM Community are written by users, and GM is not responsible for any aspect or impact of content resulting from user submissions. You understand that when using the GM Community, you will be exposed to user submissions from a variety of sources and that GM is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such user submissions. You further understand that you may be exposed to submissions that may be inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against GM with respect thereto. GM makes no specific endorsements of any content posted by users within the GM Community or any opinions they express, nor does GM endorse any third-party content, its accuracy, timing, usefulness, quality, or safety relating to any GM Community content. Third-party web site links, if accessed by the user, may direct you to websites outside of the GM Community. 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Acceptable Use Users will not reproduce in any fashion material sourced from the GM Community except for personal, non-commercial use and will abide by the specific rules of this GM Community, including any competition, game, prize draw, or promotion within the GM Community. You are responsible for all material you post, including compliance with all laws, rules or regulations. You must not post any material that you do not own or have permission to use as or from the original owner. You must not post on the GM Community any offensive, threatening, or illegal material which could or do violate or infringe in any way upon rights of others. Inappropriate content must not be posted anywhere in the GM Community. Inappropriate content includes the following: Personal information of user or of others Spam, unrelated, bot, or flood posts Posts that contain any kind of destructive component (viruses, worms, etc.) Postings that break the law in any fashion or encourage others to break the law Advice that would likely damage a GM product Advice that, if followed, could result in bodily injury or harm to an individual or an individual’s property Users agree to adhere to all GM Community Guidelines, which will be updated from time to time at the sole discretion of GM. These GM Community Guidelines outline specific behaviors that help ensure the healthy function of the GM Community and help prohibit specific behaviors deemed detrimental to it. No warranty/limitation of liability/disclaimers Use of the GM Community is at your own risk. The GM Community is provided on an as-is basis and as available. 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Privacy By accepting these Terms of Use, you are granting GM a perpetual, royalty-free, non-exclusive, worldwide license to use, reproduce, modify, publish, and translate all content that you post or provide to the GM Community from your account. GM may choose to attribute content to you as determined by GM in its sole discretion. Users agree to unconditionally waive the exercise of any rights to content created. The GM Privacy Statement applicable to the brand GM Community you are visiting governs the collection and storage of information within the GM Community, which includes personal information you may enter using your account. Please review this applicable Privacy Statement thoroughly before use of the site to learn more about your privacy, rights, and how to exercise them. These Privacy Statements are available on the GM brand website, e.g. gm.com/privacy or onstar.com/privacy. 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GM reserves the right to remove content and user submissions without prior notice. GM reserves the right to limit, suspend, or permanently ban any person, group, or entity from the GM Community, and such termination will occur without appeal. Please note that, if your access is terminated for any reason, GM shall have no liability or responsibility to you, and any content you have posted may be retained in accordance with GM’s Privacy Policy, GM Community Terms of Use, and the GM Community GuidelinesGM Community Guidelines
3 MIN READ Community Guidelines: Rules & Best Practices Be kind and respectful of others in all communication. This means avoiding any posts that are obscene, indecent, or that contain nudity or sexually explicit images. Don’t engage in name-calling or make statements that are defamatory, harassing, or threatening. Avoid inflammatory language and commentary about race, religion, gender, or politics. DO NOT post/request personal or account information. Don’t share things like your phone number, credit card number, address, or passwords. Similarly, don’t requests these pieces of information from other users. If you need additional assistance with a specific concern, or you’d like to work directly with a representative from GM, we may request additional information from you via private message, email, or other messaging service. Please only share your personal information, if requested, to authenticated GM representatives, which can be identified by their Moderator role. Be concise and keep content relevant. For community features focused on a specific topic, you should only submit content related to that topic. Staying on subject makes conversations easy to navigate for all users. Vague language makes problems difficult to understand, and the same goes for answers you provide. Make conversations meaningful by including all relevant detail and being as clear as possible. Don’t troll or spam others. This includes repeatedly posting across many conversation threads, posting with intent to advertise/sell products/services, or violating primary functions of any community features. Read before posting. If a great answer is already available, endorse that answer rather than adding it again. Too many posts can make threads difficult to navigate. Although perfect spelling/grammar is not required, ensure that your post makes sense before submitting it to the community. Be legal. Don’t post content that violates state or federal laws. Don’t request other users perform actions that would do the same. Remember that your username is also your display name. With that in mind, choose an appropriate name based on the guidelines you see here. Also, don’t attempt to impersonate a GM employee or anyone else in the community. Report abuse. Part of keeping the community positive and helpful for others is reporting actions that take away from the community environment or that violate any of our Guidelines or Terms of Use. Let us know by selecting the “Report” option on any inappropriate posts you identify. Participate! Contribute wherever you have something of value to add or where you have questions. On the opposite side, don’t try and offer advice on topics unfamiliar to you, as this can create confusion for other users. Rate the quality of answers left by others in the community if you find them helpful. Unacceptable actions – These can get you banned from the community temporarily or permanently. Posting content aimed at harming another individual or company. This includes posts that divulge any kind of personal information that is not yours to share. Spreading viruses, malware, or software intended to damage another user’s computer or network. This includes providing links to other sites that could be harmful. Impersonating any GM community employee or moderator. Attempts to bypass any security measures within the community. Using any mechanism (bots, for example) that enables automated posting. Repeatedly posting objectionable content.
