OnStar Support
Find help for OnStar, Bluetooth, WIFI and OnStar Services
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Technical and Service Support

Technical and Service Support

Ask questions and get support for your OnStar services

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

OnStar Support Topics from OnStar Subscribers

Data runs out quickly

I bought a data plan with 2gb. All im using it for is navigation, Five days after the data renewed itself I'm down to 1.1 Gb of data left and all I used it for was to navigate 240 kms. Something must be using the data upbut I don't know what it could...

  • 81 Views
  • 1 replies
  • 0 kudos

3-year remote access plan - '24 Silverado

My 2024 Silverado came with a 3-year remote access plan included in the MSRP. I am nearing 1-month into ownership and have begun receiving call and emails saying my trial is ending soon. What do I need to do to keep my remote access plan for the rema...

  • 145 Views
  • 1 replies
  • 0 kudos

2003 hummer h2

My OnStar activates itself my radio keeps reading the time and phone and I can’t turn it off and I don’t even have an active plan with this car help

  • 128 Views
  • 1 replies
  • 0 kudos

Daughter's Location

There are times here lately most every day my daughter's location is not correct. Sometimes I can log out and back in and it will track her, but most times it does not. Like today she is not at home, but her location indicates she is at home. What's ...

  • 88 Views
  • 0 replies
  • 0 kudos

Cooperation

Dear colleagues,My name is Kate, i am working in LiTRO Company in Kazakhstan. We are Roadside Assistance Company and want to work with you. Can you help is to solve fleets needs and male our operation more safe.How can i discuss the cooperation? Who ...

  • 114 Views
  • 0 replies
  • 0 kudos

2018 Equinox Onstar Apps & Navigation

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

  • 118 Views
  • 1 replies
  • 0 kudos

Wi-Fi not providing signal

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the ...

  • 176 Views
  • 1 replies
  • 0 kudos

On Star module

I have a 2023 Cadillac XT6. My onstar, navigation, hands free phone, gps all stopped working in December. I took my car into dealer who said I need a new on star module but they are on back order and there is no date for the part to arrive. Coming up...

  • 221 Views
  • 1 replies
  • 0 kudos