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New Topics from OnStar Subscribers

Saying 'Hey Alexa' get's no response.

Saying 'Hey Alexa' get's no response. Short press on the steering wheel button or touching Alexa assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice. Mic is ok because voice calls, etc. work fine. I'm connected...

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My Cadillac App Vehicle Status Not Updating

I have a 2023 Cadillac Escalade. My Cadillac App in not updating the status of my vehicle and has been out of sync for months. The last status update was at 10, 326 miles and I currently have over 13,000 miles on the vehicle. I have reinstalled the a...

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Mychevy app problem AGAIN

I could log on for one day, but after that, I still got 'couldn't retrieve account details' errors over and over. I called Onstar and could log on for one day, but the next day, I started to have the same problem all over again. Any plan to fix the a...

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Added 2nd vehicle and now it’s a mess

Added a second vehicle to the app. Since then I can only see the second vehicle on the app. I can access the onstar data stats but nothing else. Calling onstar is an absolute waste of time. I need someone who can help me because I am sick of paying f...

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GMC App not connecting to vehicle

Just purchased a new GMC less than a week ago Downloaded My GMC Mobile App > Added vehicle by VIN but doesnt connect > keeps directing me to onstar to connect to services > call onstar through blue button > ask me for credit card info for free trial,...

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Remote Access Plan and Send to Navigation

I have the Remote Access Plan, the plan states that I have "Send to Navigation" from my phone app to my vehicle. I can enter a destination on the mobile app's map, I'm given several options: Spend to Maps, Waze, Google Maps, or Send to Turn-by-turn o...

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85k Canadian Truck Data Plan doesnt Transfer to US

Bought a 2023 Yukon Denali with every single option possible. The truck was originally built as a Canada market truck. Now that it's converted by a US Dealer and I bought it OnStar claims the 36 month unlimited data plan doesn't transfer to the US. S...

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Diagnostic Alert; Low Tire Pressure

I received a Diagnostic Alert stating my Rt Front Tire Pressure was low. I checked the pressure, was a couple of pounds different, not anything drastically, so I added a couple of pounds. The following day, I receive another Diagnostic Alert stating ...

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GMC App won’t load

I downloaded the GMC app and created an account. Once I log in, nothing will load. It just shows the GMC symbol with a moving white bar at the top. I have tried logging in on a different device and the same thing happens. I have also uninstalled and ...

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