The place for Members to come together, gain insight and find product support.
The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
When I attempt top open my "myChevrolet" app on my Android phone (Fusion Z Model V34OU) I get a message "myChevrolet keeps stopping" and I am unable to open the app. I have uninstalled and reistalled and I still receive the message. The app has been ...
I bought my car a month ago, 2025 Chevy Equinox. All of the sudden the app won’t start my car. I’ve uninstalled the app, reinstalled, disconnected my Bluetooth and reconnected. It will work one time and then stop working again. I can’t seem to get an...
This problem has been brought up a number of times, but I don't see any information that resolved the issue. For my 2017 GMC Acadia Limited, the app is only accurately reporting how much gas is in the tank, but the values for mileage, tire pressure, ...
I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile app. Even locking and unlocking takes forever and wo...
Hello, I am having my car serviced by another dealership in lieu of the one I originally purchased the vehicle at. The old dealership keeps on calling me and will keep on calling me until I change the dealer on On Star. Can someone please show me whe...
My GMC Sierra has a button on each exterior front door handle that is supposed to Lock & Unlock the doors. It still does Lock the doors and while pressing it to unlock, it blinks the lights, but, does not unlock the doors. However the button on my FO...
Listen to local evacuation orders regarding #HurricaneMilton. OnStar Advisors are available to help with finding safer routes, locating shelter and connecting to loved ones. These services are complimentary to Chevrolet, Buick, GMC and Cadillac owner...
App version: 7.0.0 build 260, background refresh enablePhone IOS 17.6.1Troubleshoot:Remove the old version and reinstall with latest oneClose and reopen appSign out/in I always need to sign out/in to see the battery status but not all the time works,...
All functions work but vehicle status has stopped working for almost 2 months will not update, I’ve uninstalled and reinstalled app, will not work kinda frustrating when I’m paying for the premium on star service plane plus the wi-fi data plan. If I’...
Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? Likewise, on my phone the myCadillac app will randomly connect and update the stats from...
I just purchased a 2025 Buick Encore GX four days ago. I am working on learning the instruction book and the new features of the vehicle. MSRP sticker says "8 years ONSTAR One Essentials. See Onstar.com for details." The website does not show OnStar ...
I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you directly and was told that it was logged to your tech...
After paying for ATT cellular in my truck for 3 years it really never works. I get wifi but not connection out. I invested money (paying for service). Lots of time contacting onstar for resets and ……. Still no internet no solution. I call the reset t...
First of all the is very slow and then it's stopped working all together. Also had an issue saying call Onstar is you are having login issues. Not sure how to can be resolved.
I just bought a 2024 yukon 2 weeks ago and the vehicle status has not updated since the day I bought the car. I’ve tried all the suggestions of logging out and logging in. I deleted the app and reinstalled it. What else can be done to get it to updat...
