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MyChevy / MyGMC does not update Fuel, Trip, or Diagnostics

blb0004
New Contributor

I have a 2019 Chevy Colorado with an active OnStar Remote Connection plan. Initially, everything worked perfectly, but two weeks ago, all diagnostics, fuel level, and trip data stopped updating. However, the map and remote functions continue to work without issue.

Here are the troubleshooting steps I have taken so far:

  1. Updated my iPhone to the latest iOS version to ensure compatibility with the MyChevy app.
  2. Deleted and reinstalled the MyChevy app, but the issue persisted.
  3. Uninstalled the MyChevy app and installed the myGMC app (since I also have a GMC Acadia with the same OnStar plan) to test if the issue was app-specific, but the problem remained.
  4. Regularly drive the Colorado daily, so the vehicle should transmit data as expected.
  5. Confirmed the OnStar light is green on my mirror.

Despite these efforts, the diagnostics, fuel, and trip data remain outdated. What other troubleshooting steps should I take?

1 REPLY 1

Advisor_Helen
Moderator
Moderator

We greatly appreciate you providing the steps you have already taken related to your Vehicle Status. With this, our team would like to take a further look into your account details and ensure no errors have occurred. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/blb0004 in the subject headline. This will allow us to reference your Community post and review any ways we can help update your mobile app.