2 weeks ago
Pretty disheartening that I would spend over $150k on a vehicle that is already having issues within a few weeks of ownership. Vehicle won’t connect to instant and dealership is stating module needs replacing. Dealership isn’t sure when module will be available and may be months. Why would Cadillac not thoroughly test their products before release and after release have parts readily available? Would recommend anyone thinking of an Escalade iq purchase to reconsider and stay away.
2 weeks ago
I had the same problem and it was escalated to a level 3 OnStar rep. Doing my own research I held the end call button down on the steering wheel which reset my dash(do not press anything on the screen just let it reset on its own) as soon as everything restarted my internet connection worked fine. Not sure why no one from OnStar would suggest this but it worked for me. Good luck with everything
2 weeks ago
Hi PaulPrez,
Thank you for sharing your experience and the reset process that worked for you. We're glad you were able to resolve the connectivity concern with your Escalade IQ. Your feedback is valuable, and we'll make sure this reset procedure is noted for future cases.
If you encounter any further concerns or need additional assistance, please don't hesitate to reach out.