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my Chevrolet app and Alexa


I am trying to setup the my Chevrolet skill in the Alexa app on my android phone.  When I go to link it I put in my email address and password that I use to log into my chevy owners site and the my chevrolet app i have for the android (which both work) but I get the message An Error Occurred.  Invalid input = "The input entered was invalid".

If I try again and choose forgot password it takes me to a GM Webpage "The new home for your GM account" and when I go to log in i get message saying "We're sorry.  Your sign-in information is associated with another country and can only be used to sign in to that country's website".

The skill in Alexa says the app is available for Canada and the US and I live in Canada.

Is the API not linked correctly?



We appreciate you bringing this to our attention. Our team would be more than happy to take a further look into your account details and assist to the best of our abilities. If you continue to have trouble, kindly email with "OnStar Community/saultmc" in the subject line. 


I'm having the same type of problem. I can't seem to use my OnStar account or my Chevy account to log in. It's coming up with the with the error message of "the input entered is invalid"

If you continue to have trouble with this, please don't hesitate to send us an email to with "OnStar Community/Norris1970" in the subject line for further assistance. Additionally, you can always push the blue OnStar button in your vehicle to connect with a live Advisor for technical support.