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wifi

try54
New Contributor

wifi hotspot not working after remote startup.  2020 chevy silverado..  the wifi has been "reset" x2 from on-star.   is this a chevyissue or onstar issue ?   thx

6 REPLIES 6

Advisor_Shannon
Moderator
Moderator

It is possible there could be an issue with your OnStar hardware. We'd have to look further into your account to understand the errors you are receiving to know for sure. If you are still having trouble with your WiFi, don't hesitant to contact an Advisor at socialmedia@gm.com or by pushing the blue OnStar button within your Silverado.

HuskyMom4300
Visitor

I am actually having the same issue with my 2020 Chevy Blazer.  My wifi will not work once car is remote started.  Car actually has to be turned off and sit for a period of time and started with the key before my wifi will connect properly.  Really need to figure out a fix as I use remote start everyday!

MultiChevyOwner
Visitor

Same Here, 2020 Traverse. Wifi keeps going out, I have called Onstar three times from my phone with the standard reply "stop, open door, close door wait, ect, restart." Very frustrated that a service I pay for all month long only works randomly. As well the blue Onstar button will not connect me to anyone now, acts like it's putting me through but just never goes thru so I look up ph # and call. I have service activated. I have a green light in the car. ..... Onstar, GM, whoever this is an issue that needs to be fixed! 

 

House417
New Contributor

I've had the exact same problem everybody has described!!!!  I thought it was just me.  Onstar has been called several times, rebooted etc.  Even told me to have the dealer check.  All to no avail.  If it gets rebooted it may work a couple times with the remote start then goes right back to not working.  No idea what's going on but it really needs to be fixed.  I've had my truck since 2019 and they haven't figured it out yet 🙄.  Very annoying

Sonii
Visitor

Same issue on a 2021 GMC Sierra 1500 Denali.  Paying for services we can't use is very frustrating.   They can't even fix it after rebooting. 

try54
New Contributor

follow up,  I will be having Chevy dealer take apart last week of Aug....  will let everyone know what issue is...  thx