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Petition GM to Upgrade 2G-Equipped Vehicles

JasonDog3
New Contributor III

I have a 2011 Chevrolet Colorado truck. I have been a loyal GM guy for years, and have paid monthly to OnStar for many years. It's an absolute disgrace that OnStar and GM will not offer a free hardware upgrade to all of our vehicles. They could surely afford this, and it would be a good gesture to their customers who have supported them for many decades.  

I had a long conversation with one of the OnStar representatives two days ago about this matter. She told me the Guardian App would not be able to locate my truck if it had been stolen without my cell phone still being in the truck. What good is that? What if my truck gets stolen in the middle of the night while I'm sleeping in my house with my phone in the house?  Furthermore, the Representative said OnStar would not be able to unlock my doors if I had locked the keys inside the truck and did not have my phone with me. What a waste this Guardian application is going to be.  I told the Representative to cancel my OnStar subscription after the 2G Sunset.

GM's failure to upgrade our vehicles is bad business, and it's a failure to care about PUBLIC SAFETY!

I have started a petition: https://chng.it/XmcQdNtr

5 REPLIES 5

jpascual
Visitor II

signed! i agree 100%, this is unacceptable. even subaru is replacing heads units. i've been a long time onstar customer and have 2 cars affected by this! the reason i got onstar was to not be 100% reliant on my cellphone. but now i will be. the app can't remote unlock my cars or stop and locate them if stolen. the reasons i got the service in the first please.

CJ
Visitor

Signed. I have 2 vehicles being affected by this. I guess I'll just cancel. It's not like it's been useful lately. The directions are wrong, the system disconnects. It's gotten quite shoddy.

Aceluvjay67
New Contributor II

Signed!!! I will be cancelling my OnStar at the end of December. I just bought my car a year ago because of the features it has now I’m losing all of them! I will be damned if I pay a penny when I won’t be able to use my key fob, remote start or even gps. Shame on GM and OnStar for not caring about their customers. 9k down the drain for this car I’m pissed!!!!

fescobej
New Contributor

I just found out today what a mess this has been.  I was a die hard fan of the My Buick app and used it daily until it stopped working earlier this year.  No more diagnostic readings, air pressure or ability to start my vehicle directly from the app.  I was told about the Guardian app and I agree, its a waste of money.  I'm also upset that a behemoth of a company like GM can't do good for their customers and upgrade their vehicles hardware.  I don't plan on selling my 2014 anytime soon but when I do, I will think twice before buying GM again. 

Your frustrations are certainly understood regarding the sunset of 2G Network Services impacting OnStar services. We do encourage Members to download the OnStar Guardian App as an alternative to maintain access to crucial Safety & Security Services. The Guardian App allows access to features such as Mobile Crash Response, Roadside Assistance, and Emergency Services. You can also share this experience with up to 7 family members or friends, as well as view and share each Member's Location Status. You can find more information about the 2G network sunset on the following page: https://www.onstar.com/us/en/support/2g-network-sunset