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Onstar Not showing

Buick22
Visitor

Hello, 

I recently purchased a 2022 Buick Encore GX. I have call Onstar 4 times about my account saying “Onstar and Connected Services are not active” yet when I call, they say I do have an active plan. It also isn’t showing up on the “My Buick” app. Can anyone help me on how to deal with this? Every time I call, the representative I seem to get is very rude and not interested in what I have to say. Thanks! 

2 REPLIES 2

Advisor_Shannon
Moderator
Moderator

If you've already pushed the blue OnStar button within your Buick to activate service, it could be possible you need to link your Buick Account with your OnStar account to utilize the features within the myBuick app. Please complete the steps below and if you need additional help, you can reach out to our socialmedia@gm.com email address.


1. Log into your Buick Account via Buick.com or experience.GM.com
2. Once logged in, click on "Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select "Send code"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the Buick Account Website
8. Click "Link account" to finish.

Once you have successfully linked your accounts, please log out and the back into your app.

HD
New Contributor

This exact same thing is happening to me in my 2018 CHEVROLET TRAVERSE.  Their system automatically de-activated my account after they sent me a vague email saying that "It looks like you have sold your vehicle, therefore it will be deactivated." I have called multiple times, each time they try to tell me it is a problem with my mobile app, or my phone, or whatever - but they can't explain why it shows "Onstar and Connected Services are not active" on the experience.gm.com website. Did you ever get any resolution to the problem? Each time I call I am put through the exact same useless script, by people who barely understand what I am trying to communicate to them.