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2G ending

Mauioo
New Contributor

Why hasn't onstar figured out a way to update 2G with the 5G for onstar-equipped vehicles?

No one should have to rely on an app. in an emergency.  You got people used to the onstar in vehicles and now if one forgets their cell phone they are not safe in a crash or emergency situation.  Thats not right!

What is onstar doing about this issue besides passing the buck to an app?  The service is way too expensive to rely on an app.

8 REPLIES 8

Advisor_Carol
Moderator
Moderator

Due to issues created by the semi-conductor shortage, the OnStar Link/Adapter is no longer GM’s solution to the 2G cellular network sunset. Owners with 2G-connected vehicles are encouraged to download the OnStar Guardian app and save 1.888.4ONSTAR in their phone’s contact list. While the OnStar buttons in impacted vehicles will no longer work after the sunset, many services will remain available. OnStar Advisors will continue to provide 24/7 support when Members call 1.888.4ONSTAR or contact us through the OnStar Guardian app. We apologize for the inconvenience, as additional solutions are under investigation. 

williamskye
Visitor

The fact that we have to rely on an app for a service that we have paid for is ridiculous! 5G has been something that has been on the horizon for quite some time and the fact that a global company like GM cant figure out how to provide an update and/or patch to address these issues is ultimately, SAD! You are cutting out a large percentage of your clientele for an application that truly is FREE with most insurance companies now! The reason that I have OnStar is for the safety features that it provides (stolen car tracking) and convenience of being able to remote start my vehicle or go for a run and use my Apple Watch to unlock/lock my car! This type of answer and lack of making an effort to support loyal customers truly makes me wonder if GM is the brand that I want to continue to support in any way. As "Americas Car Company" you are FAILING with this lack of response and poor solution! Your customers expect more from you...and you need to DO BETTER!

Numbers71
New Contributor II

I agree, this is ridiculous.

Mauioo
New Contributor

Advisor Carol, your answer is unacceptable.  The app doesn't provide all of the OnStar benefits, who will look for their phone after an accident, what if the phone battery dies, what if you forget your phone.  Really bad on OnStar and GM.

 
 

ithrowbirds
New Contributor

I'm kinda confused.  I could have sworn Canada faced and solved this problem with actual upgrades, but on the US side were getting told to use our phone and lose most the stuff we actually care about.  Am I missing something?  Am I getting this correct?

13camaroRS
Visitor II

No Onstar upgrade means my next new vehicle purchase will NOT be a GM

Numbers71
New Contributor II

What are the 2022 vehicles running on, 3G? I can't seem to find out searching online.

tricon23
New Contributor

New vehicles are running 4GLTE