Onstar does not work in front end crash

[DEBBIE535]

I have a 2018 chevy impala premier with 59000 miles on it. I got in to a front end crash and onstar did not work. Paid for my plan for 80 months. What a waste of money. All air bags deployed . I was told that happens in front end crashes onstar does not work. I was in the trauma center ta the hospital for days. 

Has this happened to any one else?

I want my money back, I paid thousands for their service

[Advisor_Helen]

We take your safety and security extremely seriously, Debbie. OnStar operation relies on two basic technologies utilizing the vehicle electrical system: Cellular and GPS connectivity. The operation of both technologies requires power to the vehicle systems. If the vehicle power is disrupted, for example due to crash damage, the system may be rendered inoperative. Also, if there is accident damage to an important part of your vehicle’s OnStar system, a call may not be placed. This information is provided in the OnStar Terms and Conditions. With this, our team is still here to help to the best of our abilities regarding OnStar and your services. So we may further assist, kindly email socialmedia@gm.com with ATTN: OnStar Community/DEBBIE535 in the subject headline moving forward.