Forum Discussion
My budget is tight. What makes OnStar Guardian worth it?
With the Guardian app, you’ll have features like crash detection, Roadside Assistance and location sharing all in one place for one low price ($15/month). Rather than having multiple subscriptions, we’re bundling help into one offering, one convenient source. There’s no need to have separate roadside services or location tracking. You can do it all from the Guardian app. And, best of all, you can share it with up to 7 of your loved ones at no additional cost.
11 Replies
The only problem is the Guardian location tracking is a joke! I've kept up with the updates, made sure we had the allow tracking permissions correctly set and it just flat out doesn't work 99.9% of the time. For example, today my wife met with a friend across town (~12 miles away). After repeated refreshing of the screen it finally showed her at the restaurant about 30 minutes after she had arrived and it never showed her during any of the travel to get there. On her way home it showed her moving for about the 1st quarter mile. Then she didn't show up again until I clicked on her icon and hit the refresh. I then repeatedly hit refresh and it tracked her for about 3/4 of mile and then stopped again. It finally showed her again when she was about 1.5 miles from home. Then nothing until it showed her coming into the garage.
This has been going on since the app was first released. I had been hoping that with each update to it, there would be an improvement but it appears to be going in the wrong direction, getting worse rather than better. So much so I've given up even trying to use it.
We understand your frustrations with the OnStar Guardian App and appreciate you sharing these details. Our team can certainly look into the errors you are having with your Location Services. When you have a moment, please send an email to [email protected] with further information so we can assist.
I receive WalMart home deliveries at home . They text me as they leave the store (3 miles). I can see the driver's progress almost live. Perhaps 15 seconds behind. My point is, IT CAN be done. Keep trying. AL
I have the same problem as bleeman. I have three family members on my account and it only physically tracks two of them. One of them the dot never moves even when she is traveling. And no I shouldn't have to "KEEP TRYING" because it should work as it says it does.
Our team here would like to take a further look into any OnStar Guardian concerns you might be facing. So we may, kindly send an email to [email protected] with ATTN: OnStar Community/Colorado in the subject headline. We would like to take a further look into your account details and assist to the best of our abilities.
But as far as what you said about your Walmart driver, guardian doesn't track vehicles without OnStar guardian on your account. There's no way you can see your Walmart driver coming to your house.
After a long setup of the app, My wife is able to see when I should be home. The app is on target at this time. A plus was we were somewhat lost is a new city, and the app indicated exactly where we were. This enabled us to get turned around in time to make our reservation.
Correct that is through the Walmart app. Back when I was complaining to Onstar I said, "If Walmart can do it surely you can!"
Knowing your family is in a safe location.
OnStar Guardian is a rip off. I had been paying $15 a month for a year and a half. I could never get the app to work and sent in multiple help tickets through the app and then through the website. I never got a response or any help. I broke down today and try to use the guardian roadside assistance.And at first, they said, I they couldn't find my account.And then they found it under my husband's name and said it was inactive, and then when I asked, what have I been paying fifteen dollars a month for then all of a sudden?I did have an active account. Then, when they checked with the roadside assistance to see if it showed that I was connected, they said it did not. So I was on the phone for UP to 30 minutes. I never got roadside assistance help. I finally got to billing, and as for a full refund for every month that I have paid for it. And she could only refund me up to fifty five dollars, and said that they would put in a case for me. With all of this happening, it is ninety degrees out.My car has overheated and broke down.I have kids with me.And I still had to get a toe and pay for it out of pocket. And no one could tell me why my account would not show I had roadside.Assistant, but they have been fine.Taking my money every single month. I canceled it while I was on the phone.I'm very angry and disappointed and feel like I have been robbed. And I don't think any of that information should have taken up to thirty minutes.And I had to confirm my account and my information three different times all the while trying to navigate an emergency breakdown. Don't use Guardian. It doesn't work and the service was terrible.
This doesn't sound at all like the kind of experience we hope to hear, @LAURADELLE. We take your safety and the comments you've shared very seriously, and we want you to know that all of your feedback has been noted within our systems. Investigating your account, we can see your existing case open with our Billing Team. We can also confirm that your case is currently being worked with a high priority. For the best assistance moving forward with your billing concerns, please continue working with your owning agent and their associated parties. You should be contacted directly for further discussion of this matter. In the meantime, if you need to reach out, you may do so at 888-466-7827.
With that, if you have outstanding vehicle concerns, we would like to learn more about your situation and explore opportunities for support while your vehicle is addressed for repair by the trained technicians of your preferred local dealership. To start, kindly send us a message at OnStar_Support with your full name, email, phone, VIN, mileage, and the name of your dealer. Any other details or context you can share on your vehicle concerns, where things stand currently with your vehicle and your plan of action are also appreciated, as this can aid in our investigation. Just select the envelope icon at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
