Forum Discussion

jyo's avatar
jyo
New Contributor
7 months ago

How do I cancel ONSTAR?

Cancelling Onstar

 

5 Replies

  • KOBEGOAT's avatar
    KOBEGOAT
    New Contributor

    Biggest piece of trash service ever. Received this “free service” when I purchased the vehicle. 4.5 years later I was told that a “phone line” is connected to my truck(separate number???)…had no idea or EVER USED IT! Deceptive business practices. Nice job GM/ONSTAR…way to BONE your customers. I will never purchase a crappy Mexico/canadian piece of trash Chevy EVER AGAIN. OnStar, you suck

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator

      Our team takes your feedback seriously. We do appreciate you sharing this OnStar service experience with our team and regret to hear of any miscommunications related to your phone line. Please know, we are still here to provide you with an additional layer of support if you continue to experience any concerns related to services. Our team is only a private message away moving forward. 

  • Our team appreciates you reaching out to us for assistance, @jyo. We're saddened to learn that you're thinking of discontinuing your current OnStar services and would appreciate the opportunity to learn more about this situation. It would be our pleasure to assist further on this matter to ensure a satisfactory resolution. When you have a chance, please send us a private message with your OnStar account number and your 4-digit PIN to best proceed with this assistance. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear back again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator

      We appreciate you reaching out to us directly for assistance with locating your OnStar account number, @mgoodspeed706. For your awareness, you may push your blue OnStar button, call 1.888.4ONSTAR (1.888.466.7827), or refer to your Member card or OnStar monthly diagnostics report for your OnStar account number. If there's anything further that we may assist you with, please don't hesitate to follow up with us here. Our team is only ever a message away.