Forum Discussion
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
65 Replies
Same issue here with the 2022 GMC Sierra Temematic Control Module
right at 3 years of ownership. Actually did not notice this for some time since I rarely use onstar. Now I am having to spend my money and time to this replaced. Dealership quoted me $700...Our team understands how frustrating unexpected repair costs can be for our loyal drivers and appreciates you reaching out to us directly, @Tylerpate. It would be our pleasure to learn more about the situation to assess all available opportunities for additional support towards an appropriate resolution to these concerns. When you have a moment, please send us a private message with some more details to best proceed with this support. We hope to hear from you again in the near future.
Just got my 2024 Equinox EV back from the dealer. Had to wait about three weeks for replacement telematics control module to come in. Not too bad. Took about two hours to replace. Everything works great now and I just hope it stays that way!
We are glad to hear that everything is working smoothly for you again. Should you have any questions or concerns in the future, please feel free to reach out to our team. We're always here to help!
Same here for my 25 Blazer EV. And for those of you who don't know this, the Blazer and Equinox EV shipped with an infotainment system that has NO CarPlay or Android Auto. What that means is that we have ZERO navigation system options at all. And more concerning for us, no ability to easily plan routes that may require charging stops.
Without those capabilities we are basically driving $60,000 golf carts.
But don't worry, the advisers keep telling me they will contact the dealer....
This is likely my last GM product, and I have ONLY driven GM my entire life.Update. My OnStar module repair was completed, just short of 30 days without service. Car is now, at least, functioning as it should.
Thank you for the update. We’re glad to hear your OnStar module has been successfully repaired and that your vehicle is now functioning as expected. If you need any further assistance or have additional concerns, please don’t hesitate to reach out.
2025 Chevy Equinox EV. 9 months later. Same exact problem. How is there no class action lawsuit / forced buyback program yet?
Please know, our team is more than glad to offer our support through the repairs at your dealership and answer any questions you may have in the meantime. If this is of interest to you, do not hesitate to send us a private message so we can connect with you further.
Can your team ensure that part seemingly going out on hundreds of vehicles isn't backordered for weeks or months, so my vehicle can be repaired the day it's diagnosed?