Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
50 Replies
This seems wide spread with 2022 and up yukons this maybe time for a recall or class action
Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?
All of us. They at first told me when I found out the app was gone they would try to find out. Two months later I called again oh we are sorry that was discontinued and will not be back. No explanation at all. And yet I still pay the same amount for onstar.
We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.
I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module
Is your vehicle drivable? This thing has shut my car completely down. 7 month old car. How long have you been waiting on the module
Is there anyone who has a 2025 that needs a module and it has shut the car down, completely no power. If there is a back order does this mean the car will not be able to be used until the part gets put on it
This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.
WELL THERE ARE THOUSANDS OF US VERY UNHAPPY WITH WHAT WE HAVE. I BOUGHT MY FOURTH GMC BECAUSE I WANTED THE OPTIONS TO INCLUDE MY APPS. NOW WE ARE LOSING MORE THAN GAINING. I AGREE WITH EVERYONE WE NEED TO START A CLASS ACTION SUIT. IT'S TIME WE GET WHAT WE PAID FOR.