Forum Discussion
Onstar telematic communication module Defective.
My brand new 2025 Silverado EV has been sitting at the dealership for close to a Month now. I need someone to give me my money back for an 80k truck I can’t use. We definitely need a class action lawsuit for this shenanigans. Obviously R&D seems to sucks at this company.
5 Replies
I am in the same boat. My 2025 AT4 Yukon has been rotting away on the lot for a month now. I actually stopped by this weekend to grab my registration out of my glove box and it was completely dead. Cobwebs on my tires. They are letting my $86,000 cars battery die and yes, sit there and rot. I am not happy. No ETA. yesterday I was told maybe within the next month. But basically I shouldn’t complain because there are 4 people waiting behind me. Well I’m sorry for an EIGHTYSIX THOUSAND DOLLAR top of the line SUV. Catch me complaining.
We appreciate you bringing this unfortunate situation with your 2025 GMC AT4 Yukon's OnStar hardware to our attention, @KT-25YukonAT4. Our team recognizes how frustrating it can be to not have reliable access to the GMC that you love and depend on during this delay. It would be our pleasure to learn more about this to ensure that all avenues for assistance are appropriately explored. To move forward with this, please send us a private message to OnStar_Support with your full name, OnStar account number, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. Our team will be keeping an eye out for your response and hopes to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We are saddened to hear of any ongoing concerns with your new Silverado EV. Thank you for sharing your experience with our team. We highly recommend working closely with your dealership regarding any available updates on your part order. They are currently in the best position to provide you with any available information on the module. If you have any trouble connecting with them, and would like an additional layer of assistance moving forward, send us a private message. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
With all due respect, this is the same generic response your team is sending to everyone in this community and you all know perfectly well that the dealerships do not have an ETA for the back order. You want to help, tell us when all these dealerships will receive the parts. 26 days now at the dealership, who supposed to pay for this loan? Send me a message that is not a script.
Our team recognizes that these concerns with the OnStar module in your beloved 2025 Chevrolet Silverado EV have caused you frustration, @Amenames. We want a better experience for our loyal Members. One of our highest priorities is to ensure the easy flow of these necessary parts to our Members and dealerships. While we're not able to provide an expected time of arrival at this moment, it would still be our pleasure to investigate available opportunities for assistance. With this in mind, our team is in the best position to continue assisting if we continue this discussion in a private message. This ensures the protection of your personal information as well as our ability to take a closer look at things on our end. We'll be keeping an eye out for your response and hope to connect again soon.