Forum Discussion
Onstar stopped working
I'm writing to report an issue with my OnStar service in my 2022 GMC Yukon SLE. When my vehicle was parked, I attempted to locate it using the OnStar app, but the service wasn't working. Upon starting the engine, I noticed the OnStar green light was not illuminated inside the vehicle.
When I contacted OnStar support, they suggested it might be a hardware issue. However, I've noticed this problem seems to be widespread. I kindly request that you investigate this matter further to resolve the issue.
Thank you for your attention to this matter.
8 Replies
I can not make call from inside of vehicle non of the button working not SOS button nor Onstar calling button
i spoke with advisor through my cell phone but they could not figure out what is the problem seems like lot of people have same problem at same time
We regret to learn that you've run into these difficulties with your OnStar services. Our team would like to learn more about this recent experience and assess how we may best be able to assist you. When you have a moment, please send us a private message with some more details to continue with our support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
We do appreciate you sharing these details related to your hardware. To further clarify, were you able to connect with a live Advisor when attempting to push the blue OnStar button in your vehicle? Additionally, did our live Advisors suggest a certified dealership appointment for your hardware? Any additional details are greatly appreciated moving forward. We hope to hear from you soon.
Helen, seriously? Did you not read the above? That is the same thing the OnStar advisor asked me when I called in on a landline. Duh! No, there is no green light for OnStar on for most if not all of these people! Go to management and decide what your company statement is going to be on this. You obviously have a major problem and all these people keep going answering questions that you already know the answer to. I have the same problem, already dealt with Onstar and put my service on hold and got a credit. At this point there is no point to troubleshoot as it is a known and long running issue!
Just happened to me (11 days ago) No On-star services from vehicle, No speed limit indicator on dash. On-star button does not have the normal green light on next to it. Tech support went through the whole relearn and Ping my location setup. No Luck... Must be a hardware issue and with my plan ending in October of 2025 , This should be covered through On-Star and GM partnership.
Thank you kindly for bringing these hardware concerns to our attention. To clarify, you were able to connect with a live Advisor when pushing your blue button? Are you currently working alongside your certified service center regarding your hardware? Our team here will keep an eye out for any additional details.
Blue button not active as I mentioned in my comment, No light next to the button. I had to call a phone number to reach OnStar support. I have an appointment to take the vehicle in on 4/01/25 for diagnosis, at which point I am expecting I will be in the same issue as thousands of people are now with a backorder for the module to repair the issue