Forum Discussion
Onstar stopped working
Just happened to me (11 days ago) No On-star services from vehicle, No speed limit indicator on dash. On-star button does not have the normal green light on next to it. Tech support went through the whole relearn and Ping my location setup. No Luck... Must be a hardware issue and with my plan ending in October of 2025 , This should be covered through On-Star and GM partnership.
Thank you kindly for bringing these hardware concerns to our attention. To clarify, you were able to connect with a live Advisor when pushing your blue button? Are you currently working alongside your certified service center regarding your hardware? Our team here will keep an eye out for any additional details.
Blue button not active as I mentioned in my comment, No light next to the button. I had to call a phone number to reach OnStar support. I have an appointment to take the vehicle in on 4/01/25 for diagnosis, at which point I am expecting I will be in the same issue as thousands of people are now with a backorder for the module to repair the issue
We appreciate you keeping us informed on the steps you've taken to address these concerns with your preferred GM dealership. Our team understands how being without the OnStar services that you love has caused frustration. If you would like to proceed with an additional layer of support between yourself and the dealership through any necessary repairs, please don't hesitate to send us a private message. Our team is only ever a message away and we're always happy to help. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your message.