Onstar Module failed 200miles into ownership

Question

We just bought a brand new, 2025 GMC Yukon Denali Ultimate and this morning, a few hundred miles into ownership, the module failed. What a terrible experience. Six figure vehicle and we cannot use several features two days into ownership. Absolutely unacceptable. No supercruise, gps, internet, remote capabilities, nothing. We immediately called our gmc dealer and they placed the order for the telematics module but just like several other owners have experienced, its back ordered. Extremely frustrating experience&nbsp;

advisor_helen · Answer

This is not the ownership experience that we strive to provide. Thank you kindly for sharing these details with our team regarding your OnStar module. We understand this situation is far from ideal, and we would like to assist to the best of our abilities alongside your certified GMC dealership. Kindly email socialmedia@gm.com with OnStar Community/DB1989 in the subject headline. We hope to hear from you soon.&nbsp;

sirunify · Answer

Same has happened to me. I’ve taken it to the dealer and spoke to customer service for GM and have gotten nowhere.
You would think they would try to expedite this considering it’s a common problem

tlw38310 · Answer

2022 gmc sierra 65k miles the onstar module has already been replaced and the second one has failed now and the 10 speed auto tranny jerks going down the road all the time and gm is not willing to replace it yet. i thot general motors had it together but obviously not

ricklasers1 · Answer

Yep me too. 2023 Silverado. No wifi, clock out and no google services. GM sucks. Got the run around from onstsr and the advisor on here. Same conclusion take to dealer and takes a month to get an appt. I don’t have time for this crap.&nbsp;