Forum Discussion
On Star module
I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?
38 Replies
Same issue with 2022 GMC Yukon Denali - module stoped working shortly after purchase and it took 6 months for a new one to available, finally replaced in mid-2023. We are back in again with the same issue, module crapped out again. So frustrating.
I am having the same issue as everyone else here. I noticed a check engine light then no wifi. OnStar buttons would not work in vehicle. Called on star and they could said my vehicle hasn’t moved in days (I was currently in my vehicle driving). Told me to contact a dealer. I have searched for the part but does not appear to be available to buy anywhere. I have a no gps icon on my infotainment screen. I do not think I should have to pay a dealer for labor to fix this when it is clearly a widespread issue with these modules failing.
I am having the same issue as everyone else here. I noticed a check engine light then no wifi. OnStar buttons would not work in vehicle. Called on star and they could said my vehicle hasn’t moved in days (I was currently in my vehicle driving). Told me to contact a dealer. I have searched for the part but does not appear to be available to buy anywhere. I have a no gps icon on my infotainment screen.
Thank you for bringing these concerns with your OnStar connected services to the attention of our team, Dana. We understand how important it is that these features which you love and depend on function reliably. As a dedicated Member of the OnStar family, our team places the highest value on your satisfaction. It would be our pleasure to learn more about these troubles to assess how we may best be able to assist you towards a resolution. At earliest convenience, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership to continue. To best reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I am also having the same problem with my 2024 Tahoe. I noticed that I had issues with the OnStar module since I purchased the vehicle. I would have to call and have it reset but when I reached 32,000 miles it stopped working completely the remote resets where just bandaids to the problem. What bothers me most is that both OnStar and the Chevy/GM dealerships act like it’s an isolated issue, knowing that it’s not and to get the replacement basically is never going to happen and if they do call to inform you that the part has arrived it’s not covered and we are out of pocket over $1000. I asked if GM would have some sort of recall and was once again told it’s an isolated issue. We all know that is just an escape-goat response. We choose to drive a vehicle that we pay good money for tto have features that work. I would like to know what GM is giving to do to address this issue for its paying customers.
I cancelled my OnStar subscription - will say thank you for proving a reimbursement backdated to when I called to report that the module stopped working completely.I am having the same issue on my 2023 GMC Yukon AT4. I took it to the dealer over a month ago. It was barely out of warranty. They still do not have an ETA for the part to ship to the dealership. This is beyond frustrating. I purchased this car because of the connected services and none of those are working. It’s also causing issues with my CarPlay. I am shocked. GMC has taken so long to get these parts in knowing there’s a lot of people needing it.
There is no ETA because the part is discontinued but they aren’t tell you (us) that. I am having all the same issues, including CarPlay, but the most frustrating part is that my time now will not update automatically and so I had to switch it to manually and now there’s typically a five minute lag in my actual time versus the time on my car. These cars are too expensive to go to junk so soon!
2022 GMC Yukon XL - onstar module died 6 months into owning vehicle...was replaced. Recently had the software update (recall) and now module is dead again. WiFi doesn't work, on star buttons dead, and now many features of my car don't work (speed limit signs, maps, google talk feature, etc). Part is discontinued...therefore never able to be fixed again. Honestly think this is the final straw after being a loyal GM customer for 20+ years.
Oh jeeze, I hope this isn’t the issue with mine. Same year, similar issues, back in the service dept today 🤦♀️
Our team appreciates you bringing the concerns that you're currently experiencing with your 2022 GMC Yukon's OnStar services and hardware, @NMMoe. OnStar strives to provide our loyal Member's with the best service and support experience possible. With this in mind, we'd like to learn more about these difficulties to better assess how we may best be able to assist you towards an appropriate and swift resolution to this matter. To best proceed, our team kindly asks that you send us a private message with your OnStar account number, VIN, and the name of your preferred GMC dealership. To reach us, you only need to select the envelope icon near the top of your screen. Please also make sure to address your message to Advisor_Jack to ensure that you're connected directly to me. We'll be keeping an eye on our inbox and look forward to hearing from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I had the same issue with my 2019 Bolt. Took the dealer about six weeks to locate the module from a dealer in a nearby state.
I have the same problem with my 2022 Yukon Denali. Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help!
2023 GMC Yukon XL - same issue as the others. No ETA on replacement. Has anyone received a new Onstar Module and/or gotten their Onstar service extended due to this issue?
Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout.
In the same boat ! 2025 Tahoe High Country one week after picking up vehicle. What legal action can I take ?
This is never what we like to hear about your experience with your new 2025 Chevrolet Tahoe and associated OnStar services, Jesus. The satisfaction of our Members is of the utmost importance to us. Our team appreciates you bringing this matter to our attention and would like to further help with having this concern addressed and resolved for you in as timely a manner as possible. When you can, please send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your preferred Chevy dealership to move forward with this support. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
