Forum Discussion
On Star module
I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?
2022 GMC Yukon XL - onstar module died 6 months into owning vehicle...was replaced. Recently had the software update (recall) and now module is dead again. WiFi doesn't work, on star buttons dead, and now many features of my car don't work (speed limit signs, maps, google talk feature, etc). Part is discontinued...therefore never able to be fixed again. Honestly think this is the final straw after being a loyal GM customer for 20+ years.
I had the same issue with my 2019 Bolt. Took the dealer about six weeks to locate the module from a dealer in a nearby state.
I have the same problem with my 2022 Yukon Denali. Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help!
2023 GMC Yukon XL - same issue as the others. No ETA on replacement. Has anyone received a new Onstar Module and/or gotten their Onstar service extended due to this issue?
Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout.
Didn't realize this community existed - thanks Google.
Ditto for me I guess. Last December they did the "update" below. Don't know if the update killed the module or the person doing the update. I don't make heavy use of OnStar or the Nav, but noticed my posted speed limits was not displaying a few weeks later. Then noticed Google maps did not know where I was. Now my part too is on "order". The app was handy though - it showed the last time that OnStar "saw" the truck was in December in their shop!
I'm hoping that I can get my subscription extended for the amount of time I'm without this - given what it COSTS.
I wonder what the RECALL was about. It's worked perfectly until I got that done. Why can't I opt out of updates until things become obsolete to the point that an update is required. Clearly this update was not required.
--------------------------------------------------------------
A Serial Data Gateway Module
CAUSE: MANUFACTURER RECALL
9107414 Serial Data Gateway Module Reprogramming
with SPS ONLY
1851 W
FC: PART#: COUNT:
CLAIM TYPE: ZFAT
AUTH CODE:,,,,14162 serial data gateway recall 0.40
,,,,1851 completed serial gateway reprogram procedure, dtcs
,cleared
--------------------------------------------------------------We do appreciate your feedback regarding the mobile app. With this, your certified GM dealer can assist with any information regarding updates to your vehicle. Your service center is technically trained to provide you the best insight regarding programs and procedures related to your OnStar hardware. If you continue to experience any troubles, our team is here to help alongside your dealer. If you would like an additional layer of communication moving forward regarding parts, kindly email socialmedia@gm.com with ATTN: OnStar Community/Fletch in the subject headline.
Same issue here with a 2023 Tahoe. Telematics Control Module on backorder, don't know when it will arrive. Concern I have is paying for OnStar as I get a small savings on auto insurance, but not able to utilize benefits of OnStar until part is received and problem is fixed. Additional concern is the safety recall on the vehicle that is unable to be fixed until the part is received. I guess GM is waiting to have some catastrophic accidents or claims before they actually implement a remedy.
Update, problem has been resolved and no further issues. Advisors in these chats are not just robots, they actually help remedy the situation. I appreciate all the help in getting this squared away. Hopefully the others on this thread can get their issues resolved as well.
We appreciate you bringing these compounding concerns with your 2023 Chevrolet Tahoe to our attention, Joshua. This is certainly not something we like to hear about your experience with our OnStar services in your Chevy. With the safety and satisfaction of our loyal members being an utmost priority, we can understand your displeasure with this current situation. Our team would like to learn more about these difficulties and see how we may be able to assist you through this process. At your convenience, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Boujr," in the subject line so that we can locate your message in as timely a manner as possible. We hope to hear from you very soon.
I have the same issue. The check engine light came on and was intermittent. I took it straight to the dealership when it went on and it took 4 days to diagnose only to find that the OnStar Module is backordered. Meanwhile I'm paying a monthly subscription. It sounds like this is happening to a large number of people. It seems unclear which safety systems this affects, but with now ETA it's very frustrating.
Our team can certainly understand your concern and subsequent frustration with having to wait for these parts to arrive for your OnStar services to function properly again, Jon. This is not the kind of experience that OnStar strives to provide for our loyal members. We would like to look into this further with you and see how we may be able to provide support and assistance to you throughout this process. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN: OS Community/Papageorgio," in the subject line. Our team hopes to hear from you soon.
I'm in the same boat! My 2023 suburban hasn't had the module working for over 8 months. My dealership just told me it would be over $500.00 to replace. This should be under warranty?
This is not the kind of thing that we like to hear from our loyal members at OnStar. We apologize for the inconvenience and frustration that these extended delays have caused. Our team would like the opportunity to look into this further with you and your dealership in order to see if we may be of assistance in this process. If you would like to proceed, please send us an email with these details, your full contact information, VIN, the current mileage, and the name of your servicing dealership. You can send the message to socialmedia@gm.com, with, "ATTN:OS Community/Dakotaman," in the subject line so we may assist further. Our team will be keeping a close eye on our inbox for your message.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I too have had my OnStar module on my 2022 Envision confirmed by both OnStar and local dealership that module has died. This was verified by dealership Service department at the end of Aug 2024. Was told that replacement modules are back-order, and it may be a while. I have heard nothing from the dealership from my couple of emails asking for updates. The module actually quit working in May of 2024 but still have been paying my only service fee for a product that is not available due to dead module. Would really like to be able to remote start my vehicle using the mobile app since it is now wintertime.
Your ongoing patience is greatly appreciated throughout this process. We do apologize for any extended delays and would like to help to the best of our abilities regarding your OnStar hardware. If you would like any available updates regarding parts, please email us at socialmedia@gm.com with ATTN: OnStar Community/Rockspitter in the subject headline. Please know, we depend on our certified Buick dealerships regarding any available information. While we cannot expedite parts, we are more than happy to work alongside your dealer to provide open communication.
