Forum Discussion
New Telematics Module, No Internet
2025 Equinox EV RS
Loss of GPS
3 weeks at the dealership to replace the telematics module
Returned to me with error message “upgraded OnStar plan required”. When I view plans, it says, Congrats, you have what you need!
Multiple calls to OnStar, no resolution.
Found one post that blames July software upgrade and mentions potential patch, but I haven’t been successful in reaching anyone at OnStar with any technical knowledge; they just want to sell me a data plan.
1 Reply
We know how important GPS is for a vehicle, Wendy. Our team would be glad to connect and take another look into things for you. Please send us a private message to OnStar_Support with your full name along with either your OnStar account number or your VIN. To send us a private message please click the envelope in the top right of the page. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.